Guest Service Agent F&B Job Description Template
Our company is looking for a Guest Service Agent F&B to join our team.
- Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor;
- Comply with hotel security, fire regulations and all health and safety legislation;
- Ensure knowledge of menu and all products;
- Follow correct reporting procedures if faced with issues;
- Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene;
- Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents;
- Ensure mis-en-place is well stocked at all floor stations;
- Manage guest queries in a friendly, timely, and efficient manner.
- Positive attitude;
- Ability to work on your own or in teams;
- Committed to delivering a high level of customer service;
- Flexibility to respond to a range of different work situations;
- Good communication skills;
- Excellent grooming standards.