Guest Service Agent F&B

Guest Service Agent F&B Job Description Template

Our company is looking for a Guest Service Agent F&B to join our team.


  • Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor;
  • Comply with hotel security, fire regulations and all health and safety legislation;
  • Ensure knowledge of menu and all products;
  • Follow correct reporting procedures if faced with issues;
  • Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene;
  • Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents;
  • Ensure mis-en-place is well stocked at all floor stations;
  • Manage guest queries in a friendly, timely, and efficient manner.


  • Positive attitude;
  • Ability to work on your own or in teams;
  • Committed to delivering a high level of customer service;
  • Flexibility to respond to a range of different work situations;
  • Good communication skills;
  • Excellent grooming standards.