The Sales Operations Manager oversees workflow of all business processing including preparation of reports, charts, and other statistics to support and direct the sales department. Manages daily activities of the operational sales support function. Being a Sales Operations Manager assists with budget management to ensure expenses meet target goals. Initiates and tracks orders to completion. In addition, Sales Operations Manager may assist in the hiring process. May handle and resolve more complex customer requests or complaints. Develops and implements promotional events and interacts with external dealers to increase sales volume. Requires a bachelor’s degree in area of specialty. Leads and directs the works of others. Typically reports to the head of a unit/department. The Sales Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Sales Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.
Sales Operations Manager Job Description Template
Our company is looking for a Sales Operations Manager to join our team.
Responsibilities:
- Submit complete and accurate reports as scheduled;
- Practice good housekeeping, safety and security at the workplace;
- Manage the company’s Concession/Boutique stores in terms of sales, inventory, branding, strategies, logistics, workforce, customer service etc;
- Analyze sales statistics to determine sales potential;
- Ensure compliance with all policies and procedures through regular store management, meetings, audits, etc;
- Initiate revenue-generating activities, promotions and projects;
- Coordinate with Human Resources for manpower update reports;
- Analyze business performance through data management and use of business tools and systems;
- Build team spirit and morale by actively seeking and sharing innovative ideas to improve sales;
- Prepare performance evaluations of Sales Coordinators;
- Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, a;
- Develop and implement sales and marketing strategies for each division;
- Meet all sales targets through effective planning and budgeting;
- Comply with institutional, departmental and sectional policies, guidelines, procedures, systems and standards;
- Assist in store recruitment by screening applicants and conducting interviews.
Requirements:
- Understanding of the Availability and Web Reporting Systems;
- With minimum of two years experience in FMCG or similar industry;
- GIS, WETU, Maximizer, Tourplan and ESS;
- Strong passion for Sales;
- Body language;
- Ability to developing and managing budgets;
- Good understanding of terms and conditions, product knowledge, third-party destinations, general knowledge, third party product destinations;
- Understanding of Social Media Platforms (Facebook, Twitter, Instagram, Trip Advisor);
- Outstanding customer service skills;
- Excellent knowledge of sales strategies;
- Bachelor’s Degree in Business Studies, Administration or Management;
- Problem-solving skills;
- Computer Microsoft Office Applications (Word, Excel, PowerPoint and Outlook);
- Excellent command of both spoken and written English (e.g. reporting);
- Ensure consistently good levels of guest/client delight.