Shore Excursions Manager

Shore Excursions Manager Job Description Template

Our company is looking for a Shore Excursions Manager to join our team.


  • Drives the Shore Excursions Team in the achievement of sales targets;
  • Ensures implementations of Standard Procedure Manual with regards to shore excursions activities;
  • Handles guests’ complaints and queries;
  • Provides guests with ports and tours information;
  • Manages, trains, and develops the shore excursions team.


  • Fluent English, oral and written and 3 additional European languages are required (Italian, Portuguese, German, Spanish and French);
  • STCW trainings are compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
  • Possess a valid passport and when possible a seaman book copy;
  • High School certificate;
  • Current and accurate knowledge of history, culture, geography, and excursions operations of ports of call;
  • Computer Literacy, knowledge of Publisher and Fidelio is an advantage;
  • Excellent communication and team management skills;
  • At least 3 years’ experience in the same role in the cruise industry;
  • Experience in complaints management and selling techniques;
  • A recognised medical certification is required before starting to work on board.