Team Leader Job Description Template
Our company is looking for a Team Leader to join our team.
Responsibilities:
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations;
- Planning;
- Document all call information according to standard operating procedures;
- Follow up customer calls when necessary;
- Monitor risk within the team, department and system and liaise with relevant parties to manage, decrease and or remove these risks;
- Migrating data to and from Flat File, DB, Spreadsheets;
- Manage Databases, Tables where required, MSSQL, MySql;
- Manage correctness of processing/recording/reporting within a team;
- Training & Standard Time Adherence;
- Validate Reservations through a web or by calling hotels;
- Quality & Continuous Improvement;
- Inventory management;
- Provide customers with product and service information;
- Perform analysis and support for production related issues;
- Handle customer inquiries both telephonically and by email.
Requirements:
- Experience as a barista is a plus;
- Ability to work under pressure and deliver under tight deadlines on a continual basis;
- Candidate must have excellent communication skills both spoken & written;
- Customer Service, Time Management, Interpersonal skill and People Management;
- Amenable to work in Ortigas Center;
- Willingness to work shifts, weekends and public holidays;
- Excellent problem solving and resource management skills;
- Good verbal communication skills;
- Excellent written and verbal communication skills;
- BPO/Call Centers, Recruitment/Headhunter Firms, Sales/Insurance Firms, Advertising Firms, etc;
- Excellent management skills;
- Candidate must be open to working on a fixed Night Shift schedule and willing to be assigned in Ayala, Makati;
- Responsible in monitoring and coaching team members;
- Excellent written and spoken French and English;
- Master’s degree in health-related discipline; MD preferred.