Billing Executive Job Description Template
Our company is looking for a Billing Executive to join our team.
Responsibilities:
- Credit Card transactions for deposits to be processed;
- Contacting the guest after the final invoice has been send for any potential questions and/or follow ups;
- Streamlining the event billing process;
- Communicate challenging situations accurate to responsible departments;
- Guidance of client throughout the event. As the expert partner with the guest and be a consultant;
- Assisting with receiving the proper payment at the proper timing according to the contract and payment terms;
- Accurately forecasts all the events (bedrooms and/or catering);
- Print daily opera reports with the current open PM’s and doing the needful follow up with the event planner and respective organizer;
- Review PM’s for each group to make sure the routing for each reservation is correct;
- Read and visually verify information in a variety of formats (e.g., small print);
- Deposits to be put in Opera in the appropriate PM;
- Being knowledgeable about contracts, billing policies, product and services;
- Attend the daily service communication tool; BEO meeting;
- Handle the billing process; billing reviews with the guest and finalize billing accuracy with accounting;
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Requirements:
- Problem-solving skills;
- Understanding of how the different departments within the hotel are linked to each other;
- Effective communication skills and professional use of English language;
- Excellent telephone skills;
- Manages guest conflict situations effectively;
- Organization skills of multiple events at the same time;
- Understand group and catering positioning of the hotel;
- Knowledge about the financial aspect of the events;
- Excellent time management skills and is able to prioritize work effectively;
- Remains calm and professional in stressful situations;
- Attention to detail;
- Strong financial understanding;
- Distribute information in a concise, well-organized and detailed manner;
- Multitasking;
- Confident and quick learner.