Customer Solutions Specialist I

Customer Solutions Specialist I Job Description Template

Our company is looking for a Customer Solutions Specialist I to join our team.

Responsibilities:

  • Research any client issues and escalate to Supervisor if a larger issue is identified;
  • Directly impacts the business through responsibility for quality of services provided by self or others;
  • Navigate multiple systems and internal tools for research and documentation;
  • Provide documentation for data and processes performed, convey/communicate information by statement or suggestion;
  • Data validation via fax and phone;
  • Adherence to corporate policy regarding authentication, data security and record retention;
  • Instill confidence in customers through problem solving skills and strong customer service delivery.

Requirements:

  • Utilize PC Daily, Microsoft Office Suite and Adobe Acrobat;
  • Proficient computer skills with multi-tasking very important; specifically research and document customer inquiries;
  • Bachelor’s degree required;
  • Work environment is such that deadlines may fluctuate in accordance with task urgency or constraints;
  • 10-key proficiency;
  • Must be extremely adaptable and be able to stay focused;
  • Siebel experience preferred;
  • Must be able to adapt to intense workloads, schedules and rapidly changing situations with a sense of urgency;
  • Excellent verbal and written English communication skills.