Officer: Customer Support Job Description Template
Our company is looking for a Officer: Customer Support to join our team.
Responsibilities:
- Monitor and follow up on instructions given;
- Involves staff in the organizing of work;
- Understand and consistently apply the principles of risk management;
- Assist with various projects and returns;
- Handle customer complaints quickly and effectively;
- Cross-sell the Bank’s products to customers;
- Assist with record safekeeping;
- Perform all general admin duties as directed by the Manager Customer Support/Team Leader as per laid down procedures (Filing, APS TRFRS etc);
- Plan and schedule work ahead of time;
- Responsible for the welcoming, hosting and general customer experience in the business banking suite;
- Provide relief support where needed in the Business Banking Suite;
- Manage cheque books, pin mailers and debit cards;
- Responsible for all maintenance on customer accounts, including customer records, mandates, FICA etc.;
- Assist clients with Forex requirements;
- Identify problems and take steps to solve them.
Requirements:
- FICA knowledge;
- Proficient in MS Office;
- Matric;
- Minimum 3 years banking experience;
- Excellent communication and presentation skills;
- Organizational;
- Be a good Listener;
- Problem solving and analysis;
- Familiarity with CRM systems and practices;
- Track record of over-achieving quota;
- Proven customer support experience or experience as a client service representative;
- Ability to multi-task, prioritize, and manage time effectively;
- With the following skills: Good communication, both verbal and written;
- Customer orientation and ability to adapt/respond to different types of characters;
- Strong phone contact handling skills and active listening.