Senior Technical Support Officer

Senior Technical Support Officer Job Description Template

Our company is looking for a Senior Technical Support Officer to join our team.


  • Plan, organize, control and evaluate IT and electronic data operations;
  • Preserve assets, information security and control structures;
  • Act in alignment with user needs and system functionality to contribute to organizational policy;
  • Ensure security of data, network access, and backup systems;
  • Audit systems and assess their outcomes;
  • Identify problematic areas and implement strategic solutions in time;
  • SQL/MYSQL wizard, able to write and debug sophisticated SQL queries;
  • Manage information technology and computer systems;
  • Design, develop, implement and coordinate systems, policies and procedures.


  • Proven 3 years working experience in IT field or relevant experience;
  • Possess a transport and willing to travel, we have offices in various locations that may need your visit from time to time;
  • Carry strong creative, conceptual and problem-solving skills;
  • Ability to quickly gain new skills and knowledge when faced with new challenges;
  • Able to read, write and converse well in English a must;
  • Ability to plan, configure and deploy system based on company needs;
  • Excellent knowledge of technical management, information analysis and of computer hardware/software systems;
  • Hands-on experience with computer networks, network administration and network installation;
  • Expertise in data center management and data governance.