Spanish Customer Service Representative

Spanish Customer Service Representative Job Description Template

Our company is looking for a Spanish Customer Service Representative to join our team.

Responsibilities:

  • Knowing our products inside and out so that you can answer questions;
  • Keeping records of customer interactions, transactions, comments and complaints;
  • Providing feedback on the efficiency of the customer service process;
  • Responding promptly to customer inquiries;
  • Processing customer’s requests;
  • Acknowledging and resolving customer complaints;
  • Maintaining a positive, empathetic and professional attitude toward customers at all times;
  • Managing a team of junior customer service representatives;
  • Communicating and coordinating with colleagues as necessary;
  • Ensure customer satisfaction and provide professional customer support;
  • Communicating with customers through various channels.

Requirements:

  • Willing to work night shift;
  • Candidate must possess at least a Vocational Diploma/Short Course Certificate, Bachelor’s/College Degree, any field;
  • Must be sharp and aggressive;
  • Fresh graduates are always welcome to apply;
  • Excellent English, Spanish communication skills;
  • Computer-literate with at least 35wpm typing skills;
  • Customer service account experience is an advantage.