technical client support

technical client support Job Description Template

Our company is looking for a technical client support to join our team.


  • Participate in and sometimes lead infrastructure changes that relate to Payment products;
  • Provide professional application and technical support & consultation to clients of Finastra Payment products, typically banks or major corporations;
  • Install and Maintain Test Environments for all Payment Products for support of the Payments Group;
  • Create and maintain documentation pertaining to daily operations of the Payments Customer Support Group;
  • You will be part of a team who works closely with clients to ensure they derive the greatest possible value from the use of our product.


  • Experience interfacing with others via phone and email at all levels from senior management to junior staff;
  • Speak and write English to an excellent standard – German skills would be a plus;
  • Ability to multi-task and manage changing priorities to meet demands of clients;
  • Experience and good knowledge of IBM i (AS400);
  • Demonstrated ability to contribute to an atmosphere of teamwork through collaborative behavior and open communication;
  • COBOL knowledge and development experience;
  • Prior experience in supporting customers of banking or financial software applications preferred;
  • Bachelor’s degree /completed studies in Information Technology (concentration in Computer Science or Computer Engineering preferred);
  • knowledge and experience with CLP (Control Language Program), FTP, Query and SQL;
  • Experience with support of technical services and must have the ability to quickly learn the technical aspects needed to support the products;
  • Excellent analytical and communication (Verbal and written) skills; process-oriented.