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- ...SERVICE • HANDLE SPECIAL REQUESTS (EARLY CHECK-IN, LATE CHECK-OUT, VIP AMENITIES, ETC.). • COMMUNICATE PROFESSIONALLY WITH TRAVEL AGENTS, CORPORATE CLIENTS, AND WALK-IN GUESTS. • RESOLVE BOOKING-RELATED ISSUES OR ESCALATE WHEN NECESSARY. JOB SPECIFICATIONS •...
- Company Description Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the...
- ...our team must adhere to grooming standards at all times EY ROLES AND RESPONSIBILITIES · Supervise Receptionists/Guest Service Agents, assisting them with issues that may arise and ensuring that all tasks are completed up to Raffles standards · Ensure staff have...
- ...reservation enquires are professionally, and promptly handled and that there is no loss of business · Conduct training to existing and new agents in the team to maintain and improve reservation selling skills · Handle and resolve Guest issues in a positive manner so as to...
- ...Bell/Valet staff, ensuring that all established front office and hotel policies are followed. Acts as a resource for supervisors, agents, and valet with all Front Office procedures. Facilitates guest arrival and departure during peak times to ensure a smooth...