Are you looking for a stimulating and dynamic job in Vancouver? If you would like to be part of a team that believes in your potential, this is the job for you! We are currently looking for a Site Operations Manager (XNAJP) for our client, Xerox.

About Xerox

Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we ve expanded into software and services to sustainably power today s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make everyday work better for clients no matter where that work is being done. Xerox is an Equal Opportunity Employer.

What is in it for you:

Salary of $25/h

6 months contract, on site position

Fulltime schedule 8 AM to 5 PM

Responsibilities:

Build and maintain client relationships across all stakeholders in the account.

Act as main customer contact demonstrating ability to use customer satisfaction strategies and processes.

Articulate Xerox offerings to customer describing benefit and value.

Manage various internal processes.

Adhere to SLA requirements within the site.

Develop strong knowledge of the client s business needs and disseminate this information to account team to create winning value propositions for the client and Xerox.

Responsible for carrying out day-to-day operations of account with limited supervision.

Conducts on-the-job training for new Account Associates.

Assists Operations Manager and/or Business Manager in providing feedback regarding workgroup performance, issues, and concerns.

Resolve escalated customer concerns regarding any production or site issues.

Prioritize and schedule requests from multiple customers with the ability to determine the best solution based on the service offerings.

Works with Account Operations Manager and/or Business Manager to implementing account-based actions and recommendations as prescribed by Business Operations and Delivery departments.

Act as a back-up for functions in print, mail, records, reception as required.

Support internal control processes to meet audit requirements.

Develop knowledge of people management skills including performance management steps and process, evaluating team performance and developing action plans, Human Resources policies, people development

Participate in the recruitment of site staff when required to support growth.

What you need to succeed:

Minimum Associate Degree / College Diploma /Cegep / A Levels or business equivalent

Demonstrated ability to work with minimal supervision to achieve excellent customer and employee satisfaction.

Formal or informal team leadership experience.

Must have sound people skills, dealing with employees and clients face-to-face, by phone and by email communications.

Client relationship development experience to build and maintain effective relationships and resolve concerns at the site level.

Experience in a print production environment an asset

Project Management skills, negotiation skills and leadership skills to coach, train, and mentor workgroup employees

Basic Accounting knowledge

Profit focused and accountable for results, business and financial acumen an asset.

Developing familiarity in GDO offerings and business processes at both site and head office.

Good planning and organizing skills, superior written and verbal skills and good problem solving and financial skills

Self-initiative and results orientation

Good systems understanding or networked document solutions (i.e. electronic print on demand, internet solutions)

Are you looking for a stimulating and dynamic job in Waterloo? If you would like to be part of a team that believes in your potential and part of a great company that will help you advance in your career, this is the job for you! We are currently looking for two Scanning Clerks for one of our clients in the insurance industry. What is in it for you: Our client is in the TOP 100 Employers in Canada Salary of 16$/h Contract for 4 months Weekday, daytime schedule Dynamic and professional environment Responsibilities: Provide the Business Units electronic images on a timely basis Open, prepare, and sort mail received for digital imaging and processing Analyze the content of the documents to identify what Business area/work type it belongs to Apply the appropriate tracking methodology for specific mail streams and processes Perform document scanning responsibilities on high-speed scanners Troubleshoot imaging issues directed from Business Unit processing areas Provide the appropriate level of QC and excellent quality customer service and acts as a liaison between Office Services and the Business Unit customers Maintain a consistent workflow by setting priorities and working within tight deadlines to meet all Service Level Agreements, which in turn directly impact the ability of all Business Units to process their work What you will need to succeed: Experience operating office equipment and ability to trouble shoot minor hardware and software issues Excellent customer service skills and communication skills (verbal and written) Strong organizational and time management skills for a high volume, deadline-driven environment Critical attention to detail and accuracy and ability to recognize a wide variety of documents Works well independently as well as in a team environment Ability to manage fluctuating volumes of work and to set short term priorities Proven knowledge of all BU doc types, and forms recognition

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