Company Description

Novotel Madinah is a modern 4-star hotel located in the heart of the holy city of Madinah, offering a comfortable and convenient stay for both pilgrims and leisure travelers.

Strategically positioned just 120 meters (about a 2–5 minutes walk) from Al-Masjid an-Nabawi, the hotel provides easy access to one of Islam’s most significant landmarks, making it an ideal base for Umrah visitors and religious travelers.

Overall, Novotel Madinah combines modern comfort, strategic location, and family-friendly facilities, making it a popular choice for visitors seeking a peaceful and well-connected stay in Madinah.

Job Description

The Digital Marketing Manager owns the hotel's digital marketing and e-commerce agenda. The role blends
commercial planning, performance marketing, content oversight, CRM, loyalty activation, and channel optimization
to grow direct and indirect online revenue, strengthen brand visibility, and improve the guest journey across
owned and third-party platforms.

Primary responsibilities:
• Build the annual digital marketing strategy and budget across direct and indirect channels.
• Align digital plans with Sales, Revenue Management, PR, Food and Beverage, and corporate marketing
stakeholders.
• Develop quarterly and annual e-commerce plans for brand.com, loyalty, app, OTA, and other third-party
channels.
• Plan and manage SEO/SEA, paid media, social media, display, metasearch, influencer, and CRM or email
campaigns.
• Track web direct and indirect performance, campaign KPIs, ROI, conversion trends, and channel results.
• Oversee digital content production and keep social and brand content aligned with target markets and brand
standards.
• Lead CRM and email activity for rooms, Food and Beverage, and other outlets using approved tools and
corporate guidelines.
• Support pricing integrity and rate parity with the Revenue Director or Manager across online distribution
channels.
• Improve visibility and usage of ALL - Accor Live Limitless and the Accor App through coordinated digital activity.
• Keep OTA listings accurate, competitive, and conversion-focused.
• Manage online reputation across review sites and social platforms.
• Benchmark competitors, track market trends, and recommend new growth ideas, vendor support, or emerging
technologies.

Qualifications

• Usually 4 to 5+ years in digital marketing or e-commerce, ideally in hospitality or retail.
• Degree in marketing, digital marketing, communications, hospitality, or a related field.
• Strong command of digital strategy, analytics, paid media, content, social platforms, and CRM.
• Comfortable turning performance data into actions and clear management reporting.
• Clear English communication; additional language capability is a plus.
• Proactive, collaborative, innovative, and delivery-focused.

Additional Information

At Novotel Madinah, part of the global Accor family, we believe our people are at the heart of everything we do. As a Heartist, you will be part of a dynamic team committed to delivering exceptional hospitality experiences in one of the world’s most meaningful destinations.

What We Offer
•   Career Growth & Development
•   Global Opportunities
•   Competitive Benefits
•   Recognition Culture
•   Work-Life Balance

Our Culture
•   Heartist Spirit
•   Teamwork & Respect
•   Guest Passion
•   Diversity & Inclusion
•   Excellence in Hospitality