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- ...Level 2 perspective Manage Incidents, Service Requests, Problems, and Changes in alignment with ITIL framework. Ensure SLA compliance, ticket resolution quality, and customer satisfaction. Prepare RCA reports, weekly dashboards, and compliance documentation....
- ...As a Senior Transportation Planner / Project Manager , you will: Lead complex transportation planning and environmental compliance projects. Prepare and analyze transportation studies, reports, and compliance documents. Manage project teams, coordinate staffing...