Computer Support Specialist

For our client in Haarlem, we are looking for a computer support The company had impressive growth in the past 30 years, resulting in employing over 1000 employees worldwide in over 10 In the Netherlands, they have 135 employees with nearly 50 different

You obtain a healthy diet or are you thinking of starting one? Every week fresh fruit is delivered to the office and in your lunch breaks, you can challenge your colleagues in a game of foosball or table

Whether you commute by car or public transportation, the office is easy to reach as it is situated next to the highway and the train

Duties and responsibilities

Responds to all issues in the IT Ticket tracking system in a timely fashion

Corrects end user issues and reports issues that cannot be corrected in a timely fashion

Assists IT personnel in other locations resolving end-user issues

Performs installations and resolves end user support issues within the LAN/WAN environments

Maintains records, logs and reports of end-user assistance and troubleshooting requests

Provides hands on training, training materials and documentation for IT applications and/or equipment to employees when necessary

Takes ownership of specific application(s) and system(s) areas, as assigned

Works with department leaders to understand the business need for changes, modifications or new systems to be implemented

Evaluates interrelationships between systems, identifying how changes may affect other systems

Maintains confidentiality with regard to the information being processed, stored or accessed

Provides weekly reports to the IT Supervisor regarding workload, open projects and issues Schedules bi-annual auditing of all issued laptops

Provides maintenance and operation of end-user applications including, but not limited to, the email system, backup systems, phone system modifications and new user account and PC set-ups

Responsible for upholding network security measures set by policies

Maintains knowledge of remote access products

Performs other duties as assigned

Required skills/Experience:

MBO +, preferably within IT

Technical support experience, having a sound knowledge of networks, computers, tablets, troubleshooting, repair and configuration, including MS Office and MS

Fluent in the English language, verbally and written

Structured way of Pro-active attitude, flexible, Stress resistance and able to work with deadlines

Being a team player with good communication skills

Salary and benefits

Salary 2500

25 holidays

25 contribution to the mandatory health insurance of Dutch citizens

15 contribution for your gym membership

Pension plan

Commute travel allowance, covering 100% of public transportation

Annual salary/ performance reviews

For more information about this role, contact Judit Kiss on;

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