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- ...satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate...
- ...to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their...
- ...high potential accounts to optimize demand across all brands and satisfy important property needs. Engages in property related events that support the development of existing and new accounts (e.g., GM Reception, Concierge Level hospitality, etc). Managing Sales...
- ...large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team...
- ...to meet O&AT requirements for all initial, conversion and continuation training syllabuses Coordinate and conduct ATD scheduled events in accordance with (IAW) RSAF and BAESSA training and governance policies Coordinate instructional and support staff to adequately...