Core Capabilities Manager-

At least 7-8years experience
as experience with BSS, Customer R/S Mgt System, Product cataloguing, bill/charging
The Manager for Core capabilities within the transformation team is responsible for defining & creating capabilities within the IT/BSS/Network stack. The role is responsible for converting high level business use cases & requirements into realizable capabilities that can be rapidly & accurately deployed within the technical environment. The role is aligned to work very closely with business/product owners within all functions of the Consumer Business Group on one hand and the SH IS/Network team on the other hand.
The role sits within the Capabilities for Digital, Core & Culture unit of the CBG Transformation team.

KEY ACCOUNTABILITIES & ACTIVITIES

Key Results Area

Functional Accountabilities

Conceptualize & design capabilities that can be implemented across BSS/Network landscape in a Telco environment for the Consumer LOB
Create capabilities using Cloud-based technologies including Hyperscaler, Kubernetes, Helm charts, Openstack, VMware, Ansible, Playbooks and Containers
Provide guidance and assistance from a BSS/Network Technology perspective to all functions within the Consumer LOB to ensure proper alignment with existing stack
Support institutionalization (adherence to defined goals) of new system capabilities and interfaces to improve alignment with business requirements and use cases
Assist in creating the right set of capabilities for BSS transformations with clear emphasis on long term goals and strategies

Stakeholder management

Ensure close alignment with product/business owners to creation of smart capabilities on BSS/Network stack
Align & partner with IS/Network functions to ensure smooth transitioning of capabilities towards the technical domain
Closely engage with PMO team within the Transformation function for Program & RFx related activities

Vendor Management

Actively engage with multiple vendors that are incumbent within the client environment from a transformation perspective
Manage RFx processes from a capabilities perspective to ensure expected outcome is achieved
Assist PMO team during the delivery process. Ensure delivery reflects the expected set of results

KPI

The 5 main KPI s are as follows, all of which will have yearly targets within the AOP

Qualifications

End to end understanding & experience in BSS/IT environments specializing in Consumer LOB
Strong understanding of BSS stack required to meet Digital KPIs
Hands-on experience in vendor and partner management
Experience in conducting RFx s or similar processes from inception to completion
Good understanding & experience of transformational processes such as AGILE, DevOps, CI/CD pipeline etc.
Job specific technical skills Hands-on knowledge of BSS & Digital Tech Stack
AGILE, DevOps, CI/CD

Digital Capabilities Manager - Telecom Domain

Reporting Specialist