Job Description

1.Operational Supervision

Supervise and coordinate the daily activities of Room Attendants and Housekeeping staff on assigned floors.
Conduct daily briefings and allocate workloads effectively.
Inspect guest rooms, corridors, service areas, and public spaces to ensure cleanliness meets Sofitel luxury standards.
Ensure proper room set-up according to brand guidelines (VIPs, long-stay, special requests).

2.Quality Assurance

Perform detailed inspections of cleaned rooms before releasing them in the system.
Ensure compliance with Sofitel presentation standards (linen, amenities, décor, fragrance, and lighting).
Monitor cleanliness, maintenance issues, and overall room condition.
Follow up on guest feedback and ensure corrective actions are implemented immediately.

3. Guest Experience

Ensure prompt handling of guest requests and special preferences.
Respond professionally to guest complaints and service recovery following Sofitel service culture.
Maintain a visible presence on floors and interact courteously with guests when required.

4.Team Leadership

Train, coach, and motivate Room Attendants to achieve high performance standards.
Ensure team adherence to grooming and uniform standards.
Conduct on-job training and support continuous development.
Foster a positive and productive work environment.

5.Administrative Duties

Maintain accurate reports (room status, discrepancies, lost & found, maintenance requests).
Coordinate with Front Office for room status updates and priorities.
Monitor staff attendance, duty rosters, and shift planning.
Ensure proper use and control of housekeeping supplies and equipment.

6.Health, Safety & Compliance

Ensure compliance with Sofitel safety, hygiene, and environmental standards.
Follow proper chemical handling and cleaning procedures.
Ensure adherence to health and safety regulations (including fire and emergency procedures).
Promote sustainability and eco-friendly practices.

7.Coordination & Communication

Qualifications

Additional Information

Skills & Competencies

Working Conditions

Housekeeping Floor Supervisor