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OVERVIEW / BASIC FUNCTION

The Housekeeping Rooms Associate is responsible for maintaining the highest standards of cleanliness, comfort, and presentation in guest rooms and assigned areas, ensuring every space reflects Rosewood’s commitment to refined luxury, thoughtful service, and A Sense of Place® .

Key Responsibilities

Clean, service, and maintain guest rooms, suites, and villas according to Rosewood brand standards and departmental SOPs
Perform thorough cleaning of bedrooms, bathrooms, balconies, and living areas, including dusting, vacuuming, mopping, sanitizing, and polishing
Make beds to luxury standards, ensuring crisp linen presentation and correct pillow and duvet arrangement
Replenish guest amenities, minibar items (where applicable), towels, bathrobes, slippers, and in-room supplies accurately
Inspect rooms after servicing to ensure flawless presentation, proper functioning of fixtures, lighting, temperature, and electronics.
Prepare rooms meticulously for guest arrivals, ensuring readiness before published check-in times
Service stayover rooms with minimal disturbance, respecting guest preferences and privacy
Clean and reset departure rooms efficiently while maintaining quality standards
Identify and report VIP, repeat guest, and special request rooms to supervisors
Follow all hygiene, sanitation, and safety standards, including proper use and storage of cleaning chemicals and equipment
Adhere to Rosewood and AMAALA sustainability practices, including water, energy, and waste management initiatives
Report maintenance defects, safety hazards, and unusual findings immediately through the approved reporting system
Strictly follow lost and found procedures and confidentiality policies

Qualifications & Experience

Prior experience as a Room Attendant or Housekeeping Associate in a luxury or upscale hospitality environment preferred
Exceptional attention to detail and pride in delivering high-quality work
Strong service mindset with a respectful and positive attitude
Physically fit and able to meet the demands of the role
Ability to follow procedures, standards, and instructions accurately

Housekeeping Associate