Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

At Sofitel Shahd Al Madinah our Guests experience profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart ,
Join us and become a Heartist ®.

Job Description

We are seeking a professional and friendly Waiter to join our team in Madinah, Saudi Arabia. As a Waiter, you will play a crucial role in providing exceptional dining experiences to our guests while maintaining the highest standards of service and efficiency.

Greet and seat guests, presenting menus and making recommendations when appropriate
Take accurate food and beverage orders, using our POS system efficiently
Serve food and drinks in a timely and professional manner
Ensure tables are set correctly with clean linens, china, glassware, and silverware
Maintain a thorough knowledge of menu items, specials, and preparation methods
Answer guests' questions about menu items, ingredients, and potential allergens
Process payments accurately, following cash and credit card procedures
Maintain a clean and organized work area throughout service
Collaborate with kitchen staff to ensure timely food preparation and delivery
Address guest concerns promptly and professionally, escalating issues to management when necessary
Adhere to all food safety, sanitation, and hygiene policies
Assist in opening and closing procedures, including side work and restocking
Contribute to a positive team environment by supporting colleagues and maintaining good working relationships

Qualifications

Minimum of 1 year experience in food and beverage service in Luxury hotel
Secondary education or equivalent
Fluency in Arabic and English
Excellent knowledge of food service and etiquette
Strong interpersonal and communication skills
Proficiency in using POS systems and handling cash transactions
Ability to work in a fast-paced environment and multitask effectively
Physical stamina to stand for extended periods and carry heavy trays
Detail-oriented with a strong focus on customer satisfaction
Flexibility to work various shifts, including weekends and holidays
Familiarity with Saudi Arabian dining customs and etiquette
Food safety certification (preferred)
Ability to work well in a team and maintain a positive attitude

Additional Information

Ability to work well under pressure in a fast paced environment
Excellent communication skills and a professional presentation
Ability to work cohesively with fellow colleagues as part of a team
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Waiter-Saudi only