JOB DESCRIPTION: Software Trainer & Service Desk Analyst (Salary starting at $70K)

We are looking for someone confident, able to work independently, learn software and be a proactive team player who loves a challenge.
This person will own the software training programs, including developing training materials, building a learning management system, and will be responsible for training new hires internally as well as external customers in person and remotely.
The goal of this role is to enable better-informed customers to reduce support requests, alleviate customer frustration and increase customer satisfactions.
The ideal candidate will be polished, professional, have a positive, upbeat attitude, and have previous software training experience working in a similar type of work environment.
The perfect fit will have a balance of instructional design & training, communication, organization, technical and people skills.
Hands-on experience with Windows 10, Office 365, Worldox or NetDocs , Kofax PDF Pro, Citrix Sharefile, HP laptop / desktop computers, iOS / Android smartphones, Digital dictation, . VoIP phones, Mac o/s, HP printers and will be helpful

RESPONSIBILITIES:

Own the overall software training programs
Helpdesk Requests
Learning all facets of the WWHGD software and related products
Develop an internal employee training program and administer it
Provide one-on-one training with customers in person and remotely
Developer and maintain articles in knowledge bases

Requirements

QUALIFICATIONS

High School graduate or higher education/training and/or equivalent working experience.
Proven, prior software trainer experience (min. 5 years).
Ability to prioritize effectively and handle shifting priorities professionally.
Ability to balance empathy and accountability with a client, to execute effective training sessions.
Strong Interpersonal skills for both compassion for customers and a team-first attitude with teammates
Instructional design and technical documentation skills for developing training content
Excellent written and verbal communication
Excellent organization skills and detail-oriented
Ability to learn new software and then teach it to others

QUALIFICATIONS High School graduate or higher education/training and/or equivalent working experience. Proven, prior software trainer experience (min. 5 years). Ability to prioritize effectively and handle shifting priorities professionally. Ability to balance empathy and accountability with a client, to execute effective training sessions. Strong Interpersonal skills for both compassion for customers and a team-first attitude with teammates Instructional design and technical documentation skills for developing training content Excellent written and verbal communication Excellent organization skills and detail-oriented Ability to learn new software and then teach it to others

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