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- ...visibility OVERVIEW/BASIC FUNCTION: The Communications Operator acts as the central communication hub for Rosewood AMAALA,... ...recurring issues or guest feedback with leadership to support process improvements and service recovery initiatives. Maintain...
- ...POSITION SUMMARY Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual... ...Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines...
- ...Engineering team, you will support the day-to-day administrative operations that enable the department to perform efficiently and... ...Excellence teams to maintain accurate records, support departmental processes, and ensure compliance with company standards. YOUR ROLE...
- ...POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to...
- ...our guests. Working closely with colleagues across restaurant operations, you will help maintain the highest service, hygiene and brand... ...receives attentive, prompt and personalised care. Take and process guest orders accurately through the POS system while promoting...
- ...ensuring compliance with all applicable laws, regulations and operating procedures. CANDIDATE PROFILE Education and Experience... ...WORK ACTIVITIES Assisting in Managing Recruitment and Hiring Process • Assists in the interviewing and hiring of Human Resource...
- ...including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to... ...Demonstrates knowledge of job-relevant issues, products, systems, and processes. • Schedules events, programs, and activities, as well as...
- ...presentation discussions and purchase deliberations. Manage activation process from site's perspective (own and resolve challenges as they... ...Traffic Flow/Business • Coordinate with marketing operations and other site marketing programs on new initiatives to increase...
- ...improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved.... ...procedures. • Participates in the employee performance appraisal process, providing feedback as needed. • Uses all available on the...
- ...strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence... ...food and beverage. • Manages catering sales revenue and operation budgets, and provides forecasting reports. • Develops menus that...
- ...administrative/support staff effectively. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing... ...within tracking systems. • Tracks no-show reservations and processes charges. • Manages wait list and prioritizes order of wait...
- ...and applicable brand initiatives in all aspects of the sales process. Provides day to day leadership to a team of on-property catering... ...for the property. Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to...
- ...into separate parts. • Assists in the creation of the annual operating budget for the property. • Provides analytical support... ...manner. • Oversees internal, external and regulatory audit processes. • Provides excellent leadership by assigning team members clear...
- ...glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts,...
- ...motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to...
- ...and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality...
- ...located on Saudi Arabia’s pristine west coast, you will lead the resort’s culinary function across restaurants, bars, banqueting operations and in-room dining. Working within a dynamic ultra-luxury hospitality environment, you will guide a diverse culinary team in delivering...
- ...Overview The Director of Culinary for Rosewood AMAALA, located along Saudi Arabia’s, is responsible for overseeing all culinary operations across the resort’s restaurants, bars, banquets, and in-room dining. This role drives the creation of innovative, sustainable,...
- ...and recommend replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Order, mark, and stock parts and supplies as needed. Maintain inventory and purchase orders log. Inspect tools...
- ...experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES Managing Banquet Operations • Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props). • Applies knowledge of...
- ...cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day’s...
- ...handling procedures, guest room orientation, and arrival/departure protocols in an ultra-luxury environment. Ability to follow standard operating procedures, safety guidelines, and service sequences with precision. Comfortable using basic hotel systems and communication tools...
- ...section visibility Overview/Basic Function: The Bell Captain is responsible for the day-to-day leadership and smooth operation of the Bell and Door teams at Rosewood AMAALA. Acting as a key ambassador at the resort entrance and lobby, the Bell Captain...
- ..., we answer The Calling. Together, we Make the Place. THE TEAM As part of our Food & Beverage team, you will report to the Operations Manager of Food & Beverage and lead the day-to-day operations of a restaurant outlet. Working closely with culinary, front office...
- ...The Assistant Director of Housekeeping supports the Director of Housekeeping in overseeing daily Housekeeping and Laundry operations, ensuring the highest standards of cleanliness, presentation, and service across the resort. This leadership role is instrumental...
- ...collaborating with kitchen professionals to deliver exceptional dining experiences. The team is focused on culinary excellence, operational efficiency, and maintaining the highest food quality standards. YOUR ROLE As Chef de Partie, you will be responsible for the...
- ...team, you will report to the In Room Dining Supervisor and serve as the primary communication link between guests and the dining operation. The team is dedicated to creating personalised, luxury dining experiences through exceptional service, attention to detail, and operational...
- ...Accountability: Held accountable and committed whatever it takes to comply with the company’s OSHMS Policies, OSHMS Procedure, & Operational Works Instruction and any other relevant legislation applies within the organization. Held accountable to take care of his own...
- ...Participates in sales calls with members of sales team to acquire new business and/or close on business. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzing & Reporting on...