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- ...Changes in alignment with ITIL framework. Ensure SLA compliance, ticket resolution quality, and customer satisfaction. Prepare RCA reports, weekly dashboards, and compliance documentation. Act as escalation point for L2/L3 technical and process-related issues....
- ...will: Lead complex transportation planning and environmental compliance projects. Prepare and analyze transportation studies, reports, and compliance documents. Manage project teams, coordinate staffing, and ensure timely delivery of quality work. Engage with...