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- ...other operating departments, such as Butler, Housekeeping and Engineering. # Review and update Logbook # Check equipment # Be Smart... ...section is closed. # Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at...
- ...using the CRM/ATS. Keep up to date with industry trends, language technology and competitor offerings to identify opportunities for service development. Required Skills & Experience Minimum 2 years' experience in B2B sales, business development or account...
- ...Communication Hub: Serve as a central point of contact for guest inquiries, providing information on room availability, rates, and hotel services. Respond promptly to emails and other communication channels. Booking Process: Facilitate the booking process by entering...
- ...maintenance calls as needed Maintain compliance with health, safety, and building regulations Coordinate with vendors and contractors when required Keep accurate maintenance logs and service records Assist with basic carpentry, painting, and general facility upkeep
- ...needed and act as Manager on Duty during shifts. Handle guest enquiries, feedback, and complaints professionally, ensuring timely service recovery. Lead, support, and train Front Office team members to maintain high service standards. Communicate updates on...
- ...reservation at all times and process call in reservation when room reservations section is closed. # Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time. # Resolve guests complaints/ requests and liaise with...