Job Category: Customer Success

Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self- service BI, data science, hybrid/multi-cloud data integration, and enterprise data services. Realizing more than 400% ROI and millions of dollars in benefits, Denodo’s large enterprise and mid-market customers across 30+ industries have received payback in less than 6 months. For more information, visit confidential

We are a fast-growing, international organization with teams across four continents and we work with a cutting-edge technology, but that's not all we have to offer. At Denodo, we are like a family and it is of the utmost importance to us that we help support your professional growth every step of the way.

Job Description

Denodo is always looking for technical, passionate people to join our Customer Success team. We want a professional who will travel, consult, develop, train and troubleshoot to enhance our clients’ journey around Data Virtualization.

Your mission: to help people realize their full potential through accelerated adoption and productive use of Denodo solutions.

In this role you will successfully employ a combination of high technical expertise and client management skills to conduct on-site and off-site consulting, product implementation and solutions development in either short or long-term engagements being critical point of contact for getting things done among Denodo, partners and client teams.

Job Responsibilities & Duties

Obtain and maintain strong knowledge of the Denodo Platform, be able to deliver a superb technical pitch, including overview of our key and advanced features and benefits, services offerings, differentiation, and competitive positioning.
Constantly learn new things and maintain an overview of modern technologies.
Be able to address a majority of technical questions concerning customization, integration, enterprise architecture and general feature / functionality of our product.
Capable of building and/or leading the development of custom deployments based and beyond client’s requirements.
Provide timely, prioritized and complete customer-based feedback to Product Management, Sales, Support and/or Development regarding client’s business cases, requirements and issues.
Train and engage clients in the product architecture, configuration, and use of the Denodo Platform.
Promote knowledge and best practices while managing deliverables and client expectations.
Manage client expectations, establish credibility at all levels within the client and build problem-solving partnerships with the client, partners and colleagues.
Provide technical consulting, training and support.
Develop white papers, presentations, training materials or documentation on related topics.

Desired Skills & Experience

BS or higher degree in Computer Science or a related field, or equivalent experience in a similar role.
5+ years of demonstrated experience as a Data Engineer or a similar role, preferably in the data management or analytics software industry.
Solid understanding of SQL and good grasp of relational and analytical database management theory and practice.
Experience in Java software development, especially in the web and database fields.
Good knowledge of JDBC, XML and Web Services APIs.
Excellent verbal and written communication skills to be able to interact with technical and business counterparts.
Must be Fluent/Native in Arabic and English.
Active listener.
Strong analytical and problem solving abilities.
Lots of curiosity. You never stop learning new things.
Creativity. We love to be surprised with innovative solutions.
Be a team worker with positive attitude.

Non-Mandatory Skills ( Nice to have)

Experience working with GIT or other version control systems.
Experience working with Big Data and/or NOSQL environments like Hadoop, MongoDB, etc.,
Experience working with caching approaches and technologies such as JCS.
Experience in Windows & Linux (and UNIX) operating systems in server environments.
Business software implementation and integration projects (e.g. ETL/Data Warehouse architectures, CEP, BPM).
Integration with packaged applications (e.g. relational databases, SAP, Siebel, Oracle Financials, Business Intelligence tools, …).
Industry experience in supporting mission critical software components.
Experience in attending customer meetings and writing technical documentation.
Foreign language skills are a plus.

Denodo is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. Denodo will provide reasonable accommodation to employees who have protected disabilities in accordance with applicable law.

We do not accept resumes from headhunters or suppliers that have not signed a formal fee agreement. Therefore, any resume received from an unapproved supplier will be considered unsolicited, and we will not be obligated to pay a referral fee.

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