Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Job Description

Ensures prompt, courteous, and accurate service to all guests, to maximize guest satisfaction.
Support and work with the Head of Departments in all aspects of running the hotel, with the objective to maximize efficiency and to achieve the highest volume of revenues.
Personally attend and lead initiatives and meetings aimed at improving service standards and carrying out operations.
Monitor the deadlines of tasks assigned to departments and coordinate inter-departmental communication.
Handle guest complaints, communicate face-to-face with guests, and ensure effective communication is established, suggesting solutions to ensure guest satisfaction when necessary.
Provide guidance when necessary; personally take part in implementing all of the quality management systems to achieve Rixos Hotels standards.
Participate in the development, implementation, and review of policies, procedures, practices, and standards.
Recommend changes in methods, equipment, or employees to improve departmental standards and productivity. Stay informed of the latest trends in the industry.
Support and work with the Head of Departments in monitoring and achieving respective key performance indicators.
Coordinate operational department activities to facilitate increased levels of communication.
Ensure adherence to company and hotel policies by all departmental employees; maintain documents & records as per operational/organizational requirements.
Ensure norms, procedures, and systems are being followed for the safety and security of guest belongings, company assets, and revenue.
Greet and welcome VIP guests upon their arrival, escort them to their rooms, and ensure that rooms are in excellent condition prior to their arrival.
Support the Head of Departments in identifying training needs, planning, and executing learning activities with the coordination of the People & Culture and Training Department.
Respond to internal and external audits that are completed to ensure continual improvement is achieved.
Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
Together with the department heads, take a leading role in positively representing the company with guests, reinforcing a customer-focused approach to hotel operations at all times.
Carry out all other duties assigned by the Hotel Manager that are not specified in the job description.

What we offer....

An innovative and fast-growing international group, committed not only to building new hotels but to creating a global brand.
The opportunity to challenge the norm and work in a creative and rewarding environment.
Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
Great discounts on the entire Ennismore family.
Many opportunities to progress and change as part of a global family of brands.
An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact.

Qualifications

University Degree in Hotel Management, minimum 1 year in a similar role with a five-star hotel or 2 years in a lower position with extensive experience in applying the main principles.
Expected to have excellent command of systems/legislation in the related field and offer consulting to other employees when needed. Some roles require practical knowledge of systems/programs/software in the related field. Expected to manage and guide the sub-functions of the section/group when needed.

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Director of Operations