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- ...guest rooms, villas, and public areas. This role combines technical precision with responsiveness, maintaining HVAC systems... ...proactive mindset to sustain uninterrupted operations while supporting broader engineering needs when required. JOB RESPONSIBILITIES 1. HVAC...
- ...operating procedure (SOP) development, and reservation simulations. Support the onboarding and training of new reservation associates... ...management, Business Administration, or a related field. Technical Skills: Proficiency in property management systems, specifically...
- ...Housekeeping, Front Office, Concierge, Food & Beverage, Spa, Laundry, Engineering, and Florist to ensure all guest preferences, arrangements,... .... · Monitor departmental resources and stock levels to support efficiency and control wastage. · Lead, coach, and develop the...
- ...service flow, staffing, guest requirements and timing. · Coordinate closely with Events, Culinary, Beverage, Stewarding, Engineering and other supporting departments. · Review event orders, guest profiles, VIP requirements, dietary needs and special arrangements before...
- ...Collaborate with Rooms, Food & Beverage, Culinary, Talent & Culture, Engineering, Sales & Marketing, Communications, and Procurement to: •... ...and implement circular solutions. • Community Empowerment: Support the development of programs that empower both internal and...
- ...dislikes" gleaned from observations and feedback. Administrative Support : Assist the Head Butler with administrative needs, including... ...hospitality (Front Office, Concierge, or Butler service). Technical Skills : Proficiency in Opera Property Management System (PMS...
- ...with butler admin supervisors for restocks. Service Recovery Support : Assist in logging and reporting guest complaints, tracking... ...years in a luxury hotel front office or guest relations role. Technical Proficiency : Strong working knowledge of Microsoft Office (...
- ...bespoke in-room arrangements for VIPs and special occasions. Support service recovery efforts by ensuring swift corrective action... ...Communication: Liaise closely with Front Office, Guest Relations, Engineering, and Laundry to ensure seamless operations. Communicate...
- ...communication with other departments (Housekeeping, Concierge, Engineering, F&B, Reservations) to fulfill guest needs swiftly. ~... ...upselling opportunities across rooms, suites, F&B outlets, and spa supporting revenue targets. ~ Enroll guests into loyalty programs...
- ...setup requirements for VIP movements, events, and functions. Support service recovery efforts through immediate corrective action... ...closely with Front Office, Guest Relations, Food & Beverage, Engineering, and Security to ensure seamless public area operations. Report...
- ..., we are seeking a passionate and experienced Sous Chef to support the Executive Chef in delivering exceptional culinary experiences... ...environment. At least 2 years in a supervisory or leadership role. Technical Skills Strong knowledge of international cuisines, including...
- ...Exceptional English proficiency is mandatory; ability to speak additional languages is a significant advantage for global clientele. Technical Proficiency : Knowledge of property management systems like Opera PMS and other task delegation platforms. The "Raffles...
- ...requirements promptly. Ensure proper setup of fitness spaces prior to sessions, maintaining ambiance, hygiene, and readiness. Support spa and wellness operations as required to ensure smooth service flow. Guest Experience & Service Excellence: Provide...
- ...operations, with at least 1 year in a supervisory role. Pre-opening experience is a critical requirement for this specific location. Technical Skills : Proficiency in the Opera system and Microsoft Office. Deep knowledge of varied textiles, laundry chemicals, and stain...
- ...personalized service throughout the resort. KEY RESPONSIBILITIES · Lead the daily operation of the Guest Relations team and support the wider Guest Experience operation. · Oversee guest personalization, pre-arrival planning, special requests, and service recovery...
- ...Finance in the calculation and payment of business and payroll taxes. ~ Assist with Balance Sheet Reconciliations ensuring all supporting documentation are filed and are in order. ~ Prepare the necessary documents for internal and external auditors in their...
- ...confidentiality and integrity of all payroll data Ensure all HR processes comply with Saudi labor laws and internal policies Support audits by maintaining proper documentation and records Ensure all associates are issued contracts through platforms like Qiwa where...
- ...are preferred Familiarity with Saudi Arabian culture and hospitality expectations is preferred Ability to work flexible schedules, including evenings, weekends, and holidays Team player mentality with a positive attitude and willingness to support colleagues...
- ...opening and closing duties, including equipment setup, inventory checks, and facility preparation Collaborate with team members to support smooth operations during peak and off-peak hours Attract and engage customers through attractive product displays and...
- ...notes and service priorities. • Monitor associate performance to ensure refined, confident and personalized service delivery. • Support revenue performance through premium product knowledge, wine confidence and thoughtful upselling. • Maintain immaculate standards...
- ...Respect guest belongings and privacy at all times, maintaining the highest level of discretion. Guest Interaction & Service Support: Greet guests politely and professionally when encountered, responding courteously to requests within scope. Communicate guest...
- ...shirts. Equipment Care : Weigh laundry prior to loading and maintain all equipment in a proper state of cleanliness. Operational Support : Attend daily briefings and carry out valet services as needed, including the delivery of linen. Area Maintenance : Keep the...
- ...Confirm that specific instructions—such as folding trousers, light starch, or folding shirts—are perfectly adhered to. Administrative Support : Accurately record guest and staff laundry charges and assist with tracking staff uniforms in a timely manner. Operational...
- ...appropriate staffing levels and duty allocations are maintained at all times. Provide on-the-job training, performance feedback, and support to develop team excellence. Operational Control & Coordination: Coordinate closely with Front Desk, Concierge, Guest...
- ...role modeling of brand values. Ensure high standards of grooming, professionalism, and emotional intelligence within the team. Support talent development, succession planning, and the growth of future leaders within the Raffles family. Financial Performance &...
- ...placements. • Develop and maintain detailed media lists, relationship maps, and journalist preference profiles for both properties. • Support development of a media readiness program for spokespeople, including briefing documents and message rehearsals. • Build...
- ...and follow up to ensure issues are fully resolved Maintain detailed records of guest interactions, preferences, and feedback Support check-in and check-out processes when required Promote hotel services, amenities, and experiences to enhance guest satisfaction...
- ...proactively. Ensure amenities in public restrooms are fully stocked, fresh, and impeccably arranged. Guest Interaction & Service Support: Greet guests politely and professionally, offering assistance when appropriate while maintaining a discreet presence....
- ...items in a timely and unobtrusive manner. Ensure tables are properly set, cleared, and reset according to service standards. Support team members with food running, table service, and station refills. Act as a link between Front of House and Back of House to ensure...
- ...assistance. Act as a "storyteller" by sharing knowledge about the hotel's heritage, local attractions, and facilities. Operational Support : Coordinate with the Front Desk, Concierge, and Valet teams to ensure seamless guest transitions. Deliver messages, newspapers,...