Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart ,
Join us and become a Heartist ®.

Job Description

The Front Office Supervisor is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly, being the main point of communication for Reception and all other operating departments, such as Butler, Housekeeping and Engineering.

Review and update Logbook
Check equipment
Be Smart, well-groomed and maintain a friendly and cheerful disposition all the times
Oversee the day-to-day operations and report to Superior.
Attend and monitor team trainings
Fire Procedure & First Aid Procedures
Handle guest complaints and report to manager
Implement and coordinate the Front Office OSM
Perform as per Standards and in line with the Company’s Values and Competencies.
Show fullest cooperation and respect within the team and other departments
Should be aware of the daily activities and has product knowledge the hotel facilities
Ensure panic report is printed during the shift at least twice.

Operations:

Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests and coordinate with departments.
Register and process check in for all arrivals.
Update and check guest information into the computer after a complete check in.
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
Handle issuance of guest room key cards and ensure effective control for guest security.
Check and convey message to guests.
Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
To check the paymaster to have No paymasters pending.
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
File daily reception report and documents systematically.
Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged.
At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.
Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding VIPs.
Perfect grooming all the time.
Drive Upselling.
Carry out any other reasonable task (which may not be stated here) as requested.

Qualifications

Motivator and Proactive
People person & a team player
Positive attitude and well-spoken
Organized & result driven
Open-minded
Displays initiative
Commitment to professional values
Thinking out of the box
· Proficient in the English and Arabic (verbal & written)
· Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
· Must be flexible in terms of working hours
· A hospitality diploma is an asset
· Knowledge of Property Management System and Windows
· Prior experience in customer service an asset
· Proven ability to handle cash effectively and accurately

EXPERIENCE

· Minimum 1 year supervisory experience in luxury hotel

Additional Information

Saudi Nationals only.

Remote Location

Front Office Supervisor (Saudi Only)