ServiceNow Business Analyst
Salt Digital Recruitment
Start date: ASAP - cannot consider anyone with a notice period longer than 1 month
We're supporting a major enterprise organisation in Riyadh that is looking to hire an experienced ServiceNow ITSM Business Analyst to join a large-scale digital transformation programme.
Key Responsibilities
- Engage directly with business stakeholders to gather and analyse requirements
- Identify pain points and recommend process improvements across ITSM workflows
- Drive ServiceNow ITSM enhancements, standardisation and automation initiatives
- Define Service Catalog requirements and support UX-focused improvements
- Produce BRDs, FSDs, user stories and acceptance criteria
- Support Agile delivery, UAT and go-live activities
Qualifications
- 8+ years' experience as a ServiceNow Business Analyst
- Strong expertise across ServiceNow ITSM and ITIL processes
- Excellent stakeholder management and customer-facing communication skills
- Experience with Service Catalog and requirements documentation
- Ability to translate business needs into scalable ServiceNow solutions
Vacancy posted 1 day ago
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