Warranty and Service Coordinator-CVD
Zahid Industries
Job Title: Warranty and Service Coordinator-CVD
Posting Start Date: 19/07/2026
Job Location: JEDDAH
Job Summary
- Manage implementation of warranty and goodwill policies
- Monitor Warranty objectives and targets achievements
- Conduct Warranty and Job Control training
- Ensure that claim and parts handling procedures are in place and continuously improved
- Performs Warranty and Job Control Audits in coordination with IAD
- Answer questions and progress complaints from branches regarding service and warranty
- Follow‑up Warranty activities and campaigns ordered by the manufacturers and ensure that they are carried out in a correct way and within the specified time limit
- Ensure that the Service requirements in the branches are in order to provide the maximum degree of customer satisfaction and responsible to update EQS policies
- Provide or arrange training for all CVD staff on warranty and service system
Key Accountabilities
- Overview and supervise all Contract Maintenance jobs carried out by CM Administrator
- Ensure accuracy of vehicle information and Standard Time in coordination with IT
- Improve system effectiveness in coordination with Frontline staff and IT
- Establish guidelines and ensures optimum system security
- Develop and implement IT strategies in coordination with IT Division
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
Knowledge, Skills and Aptitude
- Educational Qualifications and Certifications: College Degree / Diploma holder
- Knowledge: Resourceful and assertive to ensure that jobs get done 100%, as stated in the primary purpose of the job and principal accountabilities
- Technical Skills:
- Language Skills: Arabic is desirable. English is essential
- Experience: Should have Service experience for a minimum of 5 years in warranty and job control. Current knowledge of Administration / IT systems utilized by the Service Industry and Manufacturers warranty policies
Key Interactions
- Key Internal Contacts:
- Regional Service Managers
- Technical Managers
- Regional Parts Managers
- Head Office Staff
- Manufacturers Representatives
- Warranty & CM Administrator
- Key External Contacts:
- Direct Reports: Warranty and Contract Maintenance Clerk
Vacancy posted 18 hours ago
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