Warranty and Service Coordinator-CVD

Job Title: Warranty and Service Coordinator-CVD

Posting Start Date: 19/07/2026

Job Location: JEDDAH

Job Summary

• Manage implementation of warranty and goodwill policies
• Monitor Warranty objectives and targets achievements
• Conduct Warranty and Job Control training
• Ensure that claim and parts handling procedures are in place and continuously improved
• Performs Warranty and Job Control Audits in coordination with IAD
• Answer questions and progress complaints from branches regarding service and warranty
• Follow‑up Warranty activities and campaigns ordered by the manufacturers and ensure that they are carried out in a correct way and within the specified time limit
• Ensure that the Service requirements in the branches are in order to provide the maximum degree of customer satisfaction and responsible to update EQS policies
• Provide or arrange training for all CVD staff on warranty and service system

Key Accountabilities

• Overview and supervise all Contract Maintenance jobs carried out by CM Administrator
• Ensure accuracy of vehicle information and Standard Time in coordination with IT
• Improve system effectiveness in coordination with Frontline staff and IT
• Establish guidelines and ensures optimum system security
• Develop and implement IT strategies in coordination with IT Division
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws

Knowledge, Skills and Aptitude

• Educational Qualifications and Certifications: College Degree / Diploma holder
• Knowledge: Resourceful and assertive to ensure that jobs get done 100%, as stated in the primary purpose of the job and principal accountabilities
• Technical Skills:
• Language Skills: Arabic is desirable. English is essential
• Experience: Should have Service experience for a minimum of 5 years in warranty and job control. Current knowledge of Administration / IT systems utilized by the Service Industry and Manufacturers warranty policies

Key Interactions

• Key Internal Contacts:
  • Regional Service Managers
  • Technical Managers
  • Regional Parts Managers
  • Head Office Staff
  • Manufacturers Representatives
  • Warranty & CM Administrator
• Key External Contacts:
• Direct Reports: Warranty and Contract Maintenance Clerk