Fairmont Gold & Residence Manager Fairmont The Red Sea

Fairmont The Red Sea is seeking an experienced and guest-focused Fairmont Residences Manager to lead the operations of our luxury residential offering in Umluj Saudi Arabia.

In this pivotal leadership role you will oversee the daily operations of the Fairmont Residences ensuring exceptional service delivery while maintaining the highest standards of luxury hospitality. You will lead a dedicated team drive operational excellence and create memorable experiences for residence owners and long-stay guests.

Key Responsibilities

• Oversee the daily operations of the Fairmont Residences ensuring seamless service delivery and adherence to Fairmonts luxury service standards

• Lead mentor and supervise a team of hospitality professionals fostering a culture of excellence accountability and continuous improvement

• Manage guest and residence owner relations ensuring exceptional service experiences while addressing inquiries and resolving concerns with professionalism and discretion

• Develop and implement operational procedures and service standards that enhance efficiency while maintaining the luxury lifestyle experience expected by our guests and owners

• Monitor and analyze key performance metrics including guest satisfaction scores operational efficiency and financial performance

• Manage departmental budgets control costs and optimize resource allocation to achieve financial targets

• Coordinate with Rooms Concierge Butler Service and other hotel departments to ensure seamless service delivery and a personalized guest journey

• Ensure compliance with company policies health and safety regulations and local Saudi Arabian requirements

• Conduct staff training and development programs to ensure consistent delivery of high-quality service

• Implement tailored services and lifestyle programs for residence owners and long-stay guest

Qualifications :

• Minimum 5 years of management experience in luxury hospitality operations
• Minimum 3 years of direct experience managing exclusive lounges clubs or residence facilities
• Proven track record of leading and developing high-performing teams in upscale hospitality environments
• Demonstrated expertise in guest relations and delivering exceptional customer service to high-net-worth clientele
• Strong operational and financial management skills including budget management and cost control
• Excellent communication and interpersonal skills in English; multilingual abilities are highly preferred
• Proficiency with property management systems (PMS) and hospitality technology platforms
• Comprehensive knowledge of luxury hospitality standards and best practices
• Strong organizational and time management skills with the ability to manage multiple priorities
• Problem-solving abilities and decisiveness in addressing operational challenges
• Experience with event coordination and customized guest programming
• Familiarity with Fairmont service standards and luxury brand positioning is preferred
• Knowledge of Saudi Arabian hospitality regulations and cultural considerations is advantageous

Additional Information :

Whats in it for you...

• The opportunity to join Accor a leading global hospitality group with an exceptional portfolio of luxury brands.

• The chance to define the pre-opening operations for two iconic resorts at one of the worlds most anticipated new destinations.

• Become part of a team dedicated to creating unparalleled luxury hospitality experiences.

• A competitive package and excellent opportunities for professional growth.

• Outstanding discounts across the global Accor and luxury brand network.

Remote Work :

No

Employment Type :

Full-time