Field Service Engineer

A Telecom / Security System Field Service Engineer is responsible for installing, configuring, testing, troubleshooting, and maintaining telecommunications and low-current security systems at client sites. The role ensures high system availability, optimal performance, and compliance with project specifications and industry standards.

• Installation & Commissioning
• Install and configure telecom systems such as:
• Structured cabling (fiber & copper)
• PABX / IP telephony systems
• Network switches (CISCO / JUNIPER / RUGGEDCOM / MOXA), routers, and wireless equipment.
• Radio (Tetra / UHF / VHF / Aviation)
• Server / SQL configuration
• Install and integrate security systems in accordance with HCIS and ARAMCO specifications / guidelines including:
• CCTV (IP & Analog)
• Access Control Systems
• Intrusion Detection / Alarm Systems
• Public Address (PA) / Voice Evacuation systems
• Gate barriers, turnstiles, intercoms
• Road blockers
• Perform system commissioning, testing, and final acceptance procedures.
• Maintenance & Troubleshooting
• Conduct preventive and corrective maintenance on telecom and security systems.
• Diagnose and resolve hardware, network, and software-related faults.
• Respond to service requests and site emergencies within defined SLAs.
• Generate service reports, fault logs, and maintenance documentation.
• Technical Support
• Provide onsite technical support to customers and internal project teams.
• Assist in system upgrades, firmware updates, and configuration changes.
• Train end-users on system operation and basic troubleshooting.
• Documentation & Reporting
• Prepare site surveys, installation drawings, and BOQs.
• Maintain accurate service records, test sheets, and as-built documents.
• Ensure compliance with company policies, quality standards, and safety requirements.
• Coordination & Communication
• Coordinate with project managers, contractors, and vendors during installation phases.
• Communicate system issues and solutions clearly to non-technical stakeholders.
• Attend client meetings for technical clarifications and progress updates.

Technical Skills

• Strong knowledge of low-current systems (CCTV, ACS, IDS, PA, etc.).
• Understanding of IP networking (VLANs, routing, TCP/IP).
• Ability to read technical drawings (AutoCAD, schematics).
• Experience with fiber splicing, OTDR testing, and cable termination.

Soft Skills

• Problem-solving and analytical mindset
• Excellent customer service and communication
• Ability to work independently in field environments
• Time management and task prioritization

Qualifications

• Diploma or bachelor’s degree in electrical / Electronics / Telecommunications Engineering.
• Relevant certifications preferred:
• CCNA / CompTIA Network+
• CCTV or Access Control vendor certifications (e.g., Milestone, Lenel, Bosch, Honeywell, Hikvision)
• Low-current / ELV system training certifications
• 2–5 years of hands-on field experience in telecom or ELV/security systems.

Work Environment

• Field-based role requiring frequent site visits.
• May require working at heights, in outdoor environments, or during off-hours for critical activities.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€36 billion global revenue

+13% organic growth

150 000+ employees in 100+ countries

#1 on the Global 100 World’s most sustainable corporations

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.

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