AV Manager

Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka’aba. This 86-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 1650 rooms. 

Job Description

Reporting to IT Manger, responsibilities and essential job functions include but are not limited to the following: 

AV Operations & Technical Management

• Oversee the setup, operation, maintenance, and optimization of all audio-visual systems, including sound, lighting, LED screens, projectors, video conferencing systems, control systems, IPTV, digital signage, and entertainment technologies.
• Ensure all AV equipment is maintained in excellent working condition through preventive maintenance programs and regular inspections.
• Plan and manage AV requirements for conferences, meetings, entertainment shows, special events, and VIP functions.
• Provide technical leadership and support during events, ensuring smooth execution and immediate resolution of technical issues.
• Manage stage setups, sound checks, lighting programming, wireless microphone systems, DMX addressing, and artist technical requirements.
• Ensure proper documentation of AV systems, configurations, inventories, and maintenance records.

Leadership & Team Management

• Lead, train, coach, and develop the AV team, including supervisors and technicians.
• Prepare staffing schedules and allocate resources according to business and event requirements.
• Conduct performance evaluations and identify development opportunities for team members.
• Foster a culture of teamwork, accountability, innovation, and service excellence.

Project & Infrastructure Management

• Support hotel renovations, upgrades, and new projects involving AV systems and entertainment technologies.
• Evaluate emerging technologies and recommend system enhancements to improve efficiency, reliability, and guest experience.
• Manage AV-related capital expenditure projects from planning through implementation.

Financial & Vendor Management

• Develop and manage the department’s annual operating and capital budgets.
• Monitor departmental expenses and ensure cost-effective utilization of resources.
• Source, evaluate, negotiate, and manage contracts with AV suppliers, contractors, and service providers.
• Ensure timely procurement of equipment, spare parts, and technical services.

Health, Safety & Compliance

• Ensure compliance with hotel policies, Operational Standards Manual, ISO Integrated Management Systems, and all applicable health and safety regulations.
• Implement safe working practices for the operation, installation, and maintenance of AV equipment.
• Conduct regular risk assessments and ensure corrective actions are implemented.

Guest Experience & Collaboration

• Work closely with Entertainment, Events, Sales, Banqueting, Operations, and IT teams to deliver exceptional AV experiences.
• Support the successful delivery of guest events, conferences, performances, and corporate functions.
• Ensure AV services consistently meet guest expectations and brand standards.

Qualifications

• Minimum 2 years experience in an Engineering Department in a luxury property preferred
• Strong interpersonal and problem solving abilities necessary
• Must be a highly organized person with strong planning skills
• Goal and results oriented
• Analytical skills, strength as a developer and a leader of others are essential
• International experience an asset
• Energetic, enthusiastic, self-motivated and a charismatic team player

Additional Information

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