ServiceNow ITSM & CSM Developer
Full-time
Snaphunt
Hiring: ServiceNow ITSM & CSM Developer
Location: Riyadh, Saudi Arabia
Employment Type: Full-Time
Experience: 5+ Years
Work Mode: Onsite / Hybrid (as per client requirement)
Job Overview
We are seeking a highly skilled ServiceNow ITSM & CSM Developer to join a dynamic enterprise team in Riyadh. The ideal candidate will have strong hands-on experience in ServiceNow ITSM modules , Customer Service Management (CSM) , and custom development , with the ability to design, configure, and optimize ServiceNow solutions aligned with business needs.
Key Responsibilities
- Design, develop, and customize ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge).
- Implement and enhance Customer Service Management (CSM) workflows, case management, and service portals.
- Develop custom applications, business rules, client scripts, UI policies, Script Includes, and ACLs.
- Configure Service Portal / Employee Center and optimize user experience.
- Build and maintain integrations using REST/SOAP APIs , MID Server, and IntegrationHub.
- Perform unit testing, debugging, performance tuning, and code reviews.
- Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
- Support upgrades, patching, and best-practice alignment with ServiceNow standards.
- Create technical documentation and support knowledge transfer.
Required Skills & Qualifications
- 5+ years of hands-on ServiceNow development experience .
- Strong expertise in ITSM and CSM modules.
- Proficient in JavaScript , Glide APIs, Flow Designer, and IntegrationHub.
- Experience with Service Portal / Employee Center Pro .
- Solid understanding of ServiceNow data model, CMDB, and ACL security.
- Exposure to Agile/Scrum delivery environments.
- Strong problem-solving, communication, and stakeholder management skills.
Preferred Qualifications
- ServiceNow Certifications (CSA, CAD, ITSM, or CSM).
- Experience working with large enterprise or government clients.
- Prior experience in the Middle East region is a plus.
What We Offer
- Opportunity to work on large-scale digital transformation initiatives .
- Competitive compensation package.
- Career growth with exposure to complex ServiceNow implementations.
- Collaborative and high-performance work environment.
Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the ServiceNow ITSM & CSM Developer in Riyadh vacancy
- ...Hiring: ServiceNow ITSM & CSM Developer Location: Riyadh, Saudi Arabia Employment Type: Full-Time Experience: 5+ Years Work Mode: Onsite / Hybrid (as per client requirement) Job Overview We are seeking a highly skilled ServiceNow ITSM & CSM Developer...
- ...transform how we work. Fast forward to today — ServiceNow stands as a global market leader,... ...industry. Industry Best Practices: Drive and develop plans for the adoption of Industry Best... ..., especially in IT Service Management (ITSM), IT Operations Management (ITOM) and...
- ...individuals coming from all walks of life. Company Name: kanz Job Description We are seeking a talented and motivated Backend Developer to join our dynamic engineering team. In this role, you will play a critical part in building and scaling the server-side...
- ...We are currently looking for a skilled Siebel OPA Developer to join our team. The ideal candidate will be responsible for designing, developing, and customizing Siebel CRM and Oracle Intelligent Advisor (OPA/OIA) solutions, working closely with stakeholders and technical...
- ...coming from all walks of life. Company Name: Company Job Description We are looking for a talented and motivated Web Developer to join our dynamic team. In this role, you will be responsible for building and maintaining functional, user-friendly websites and...
- ...coming from all walks of life. Company Name: kanz Job Description We are looking for a talented and motivated Software Developer to join our dynamic engineering team. In this role, you will be responsible for building and maintaining high-quality software...
- ...individuals coming from all walks of life. Company Name: kanz Job Description We are looking for a talented Frontend Developer to join our dynamic team. In this role, you will be responsible for building and maintaining the visual, interactive parts of websites...
- ...living in Saudi Arabia are eligible to apply for this role. About the role We are looking for a skilled Full Stack Developer to design, build, and ship end-to-end web applications. You will own features across the full stack — from responsive UIs to scalable...
SAR 17000 - 22000 per month
...A career defining opportunity for an experienced Android Developer to architect cutting edge payment solutions in Riyadh's rapidly evolving fintech ecosystem. The Middle East's payment landscape is undergoing a digital revolution, and Riyadh sits at the epicentre of...- ...design mistakes, and reduce the total life-cycle cost of ownership. At ExeQut, we prioritize understanding core business issues and developing solutions that add immediate value. Transparency and communication are the cornerstones of our approach. Our projects are...
- ...Position SharePoint & EPM Developer Location: Saudi Arabia (KSA) . Key Requirements: Strong experience in the Microsoft 365 ecosystem 4+ years of SharePoint experience 3+ years of EPM / PMO systems experience Hands-on experience with Power Platform...
- ...Job Overview: The iOS Developer will be responsible for designing, developing, and maintaining high-performance enterprise mobile applications for iOS devices. The ideal candidate should have strong experience in Swift and Objective-C, with a deep understanding of iOS...
- ...We are hiring a Web Developer to design, develop, and maintain websites and web applications. The role involves coding, debugging, optimizing performance, and ensuring responsive and user-friendly interfaces aligned with business requirements. Requirements ~2 to...
- Backend Developer (SaaS / IoT / Logistics) to Part-Time Or Full-Time Region: Olaya Project Overview: We are building a next-generation Logistics and IoT SaaS Platform (Fleet Management, Cold Chain Monitoring, and Transport Warehouse Management). We need a strong Backend...
- ...FileCloud is looking for an enthusiastic Senior PHP Backend Developer to join our team in Riyadh, Kingdom of Saudi Arabia. As part of the Growth & Expansion team, you will be responsible for developing server-side functionality and building scalable cloud-based services...
- CRM Developer Region: Jeddah (Jeddah) We are seeking a skilled Microsoft Dynamics 365 Developer with proven experience in on-premise implementations to design, develop, and maintain custom solutions that enhance our business efficiency. This role involves collaborating...
- ...Job Overview: The Frontend Developer is responsible for designing, developing, and maintaining scalable and high-performance frontend applications for enterprise solutions. The role requires expertise in JavaScript, TypeScript, and React to build modern, responsive,...
- Web Application Developer Region: Riyadh (Riyadh) We are looking for a skilled Web Application Developer. Only candidates matching most of these core skills Should apply (short version — 2026 reality check): Must-Have (Core / Non-Negotiable) HTML5, CSS3 (Flexbox/Grid...
- Looking for Shopify Developers, Designers In Jeddah and Riyadh + E-commerce Advice Region: Jeddah Hi everyone, I’m in the early stages of launching a men’s fashion e-commerce project and would love to connect with people in Jeddah and Riyadh who have experience with...
- ...Description As a Mobile Developer specializing in Flutter, you will be a key contributor to our dynamic development team, focused on building cutting-edge cross-platform mobile applications. Your primary role will involve using Flutter and Dart to deliver high-quality...
- Large bank in Saudi is looking for a Murex BO developer for their Murex Greenfield implementation project. This role requires considerable business or product knowledge. Responsibilities Design and configure the proposed solution in Murex....
$4500 - $5000 per month
...Bank in Saudi Experience – 5+ years, Location – Riyadh Residence (Iqama) + Medical Responsibilities: Develop responsive and user-friendly web applications. Translate UI/UX designs into functional, pixel-perfect code. Optimize web applications...$4500 - $5000 per month
...Experience – 5+ years, Location – Riyadh Residence (Iqama) + Medical Responsibilities: Design, develop, and maintain scalable and secure backend services and APIs. Optimize application performance and ensure high availability. Collaborate...- ...individuals coming from all walks of life. Company Name: kanz Job Description The key objective of this role is to design, develop, and maintain mobile applications for the company’s software products, based in Riyadh. The primary skills required are proficiency...
- ...We are looking for an experienced NetSuite developer to build a custom integration between our Aloha POS system and Oracle NetSuite. The integration will automate the daily transfer of store-level financial data from Aloha to NetSuite as GL Journal Entries. Project Scope...
- Company Description We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people...
- ...implementation and transformation projects. Develop, maintain, and manage detailed project... ...2 PMI-ACP Certified Scrum Master (CSM) Equivalent Project or Program... ...preferred: Microsoft Project Jira ServiceNow Azure DevOps Confluence Clarity...
- ...e.g., Bitbucket, GitHub, Slack, Jenkins, ServiceNow, Power BI). Support Agile and DevOps teams... ...Scrum, Kanban, and SAFe frameworks. Develop and maintain automation rules to... ...Scripts). ~ Familiarity with Agile and ITSM methodologies. ~ Experience with user provisioning...
- ...& Strategy: Serve as the CX LoB owner for assigned accounts, developing and executing strategic account plans that align with customer... ...Adoption & Consumption: Support Customer Success Management (CSM) communities, secure references, and manage escalations. Collaborate...
- ...the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-... ...territory or vertical. What you get to do in this role: Develop relationships with multiple C-suite personas (e.g., CFO, CIO,...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to ServiceNow ITSM & CSM Developer. Be the first to apply!
