Duty Manager - Front Office - Jumeirah Jabal Omar

Duty Manager – Front Office – Jumeirah Jabal Omar

Job Description

About the Job

An opportunity has arisen for Duty Manager – Front Office to join Jumeirah Jabal Omar .

The main duties and responsibilities of this role:

• Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy.
• Conduct room inspections to assess availability and compliance with operational standards.
• Coordinate activities within designated areas to improve departmental cooperation and service delivery.
• Attending daily briefings and communication meetings to disseminate information and ensure team alignment.
• Manage booking situations, including handling overbooking scenarios when necessary.
• Maintain cleanliness and appearance of lobby and entrance areas, coordinating with Housekeeping and Concierge teams.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 3–5 years of experience in Front Office operations, including at least 1–2 years in a supervisory or Duty Manager role within a luxury 5-star hotel.
• Strong leadership, guest relations, conflict resolution, and decision‑making skills.
• Excellent knowledge of Front Office operations, guest service standards, and hotel management systems.
• Proficient in English; additional language skills are an advantage.
• Excellent communication and interpersonal skills, with the ability to lead multicultural teams and deliver exceptional guest experiences.

About the Benefits

We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.

In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care packages, flights home, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.