Xebo.ai- Application Support Engineer
Nexthire
Job Description : Application Support Engineer
Experience: 1-4 Years
Location: Saudi Arabia
About Company
XEBO.ai is an AI-powered SaaS-based Experience Management (XM) platform, formerly known as Survey2Connect. The company helps businesses collect, analyze, and act on customer and employee feedback across multiple channels like surveys, websites, apps, SMS, email, and social listening.
The company is seeking a skilled Application/Linux Support Engineer to join our dynamic team. The successful candidate will play a crucial role in providing support for our Linux-based applications, ensuring their seamless operation. If you have a passion for Linux systems, possess networking and SQL basics, and are eager to contribute to the success of a growing platform, we invite you to apply.
Key Responsibilities
- Receive incidents via email, ticketing tool / Service now, or phone.
- Log and categorize tickets with correct priority.
- Provide basic troubleshooting and resolution.
- Perform / Help requests with basic setup, survey design, conditional logic, collectors info or setup etc.
- Escalate issues to L2 per SOP.
- Communicate with clients regarding incident status.
- Ensure SLA adherence and documentation.
- Maintain knowledge base articles.
Skill Requirements
- Application troubleshooting knowledge
- Ticketing tools (ServiceNow, Jira, Zendesk)
- Communication & documentation skills
- Basic DB and log reading
- Must know Docker, Kubernates, Ubuntu, Linux
- AI Engineer to ERP and Digital Operations (DFF OPS) Region: Riyadh Role Overview: We are... ...design and implement AI-driven operation applications (OPS) within our Dynamic ERP migration... ...fields from emails/website RFQs; support supplier matching and outreach with human...
- ...are looking for a skilled and practical AI Engineer to design, build, and maintain local... ...1 / compliance assistant Customer support knowledge agent Project documentation... ...Implement AI models and applications that can run in private or local environments...
- ...scaling enterprise-grade agentic AI across the Middle East and Africa. Build is the engine room behind that work: the team... ...APIs ➤ Model-optimised applications using Foundry Models and the model... ...our internal upskilling path ➤ Support presales and customer proposals...
- ...expertise to transform their organizations with AI. We work with them to understand their... ...to build cutting-edge solutions. The applications we build are powered by the Scale GenAI... ...has a strong understanding of software engineering principles and practices. You will be...
- ...Senior AI Engineer (Arabic Speaker) Location: Riyadh, Saudi Arabia Experience: 6–8... ...scalable AI systems, implementing GenAI applications, operationalizing machine learning models... .... Implement scalable AI platforms supporting multiple business units. Cloud & Platform...
- ...water related solutions suited for every application. At Veolia Water Technologies,... ...assisting customers with problem-solving support regarding their products, applications,... ...Qualifications: Chemistry or Chemical Engineering Experience: 5-10 Years Additional...
- ...and latency to connect 5G everywhere. Now more than ever, 5G--supported by Movandi technology--is becoming an integral part of the telecommunications... ...strong communications skills to act as a translator between engineering and customers. Specific responsibilities include: Giving...
- ...believe in the power of teams, we promote support and collaboration. At Devoteam, we... ...Introduction: We are looking for a Smart City Application Architect to lead the design and... ...’s or master’s degree in software engineering, Computer Science, or a related field....
- ...Veeam is the Data and AI Trust Company, specializing in helping... ...- is seeking a Senior Sales Engineer to drive technical leadership... ...Sales Specialist and support 3–5 Account Executives and Veeam... ...processing. By submitting your application, you confirm that the...
- ...Position Title : AI/ML Engineer – Agentic AI Experience Required: 4–6 Years (Should be open to Travel) Employment Type : Full-Time... ...in designing, developing, and deploying AI-powered applications leveraging LLMs, autonomous agents, orchestration frameworks...
- ...because of our People. About the Role The HVAC Application Engineer- Applied & VRV (Saudi Talent) role is based in Riyadh, Saudi... ...requirements and regulatory standards. From early-stage technical support to order confirmation and handover, you will ensure accuracy...
- ...for a highly skilled Senior Software Engineer, Client Applications, to join our team in Riyadh, the Kingdom... ...subsystems. Comfortable using AI coding assistants (e.g. Claude Code, GitHub... ...model wherein your mentor and team support your development ~ A competitive salary...
- ...nervous system of a school network: routing the right information to the right person at the right time. We're looking for AI Systems Engineers who want to build things that matter Role Summary This isn't a typical AI/ML role. You won't be training models in isolation...
- Web Application Developer Region: Riyadh (Riyadh) We are looking for a skilled Web Application Developer. Only candidates matching most... ...Security fundamentals (XSS/CSRF, auth, Testing (Jest, Cypress) AI-tool comfort (using AI to accelerate dev, not replace thinking)...
- ...Job Summary/Objective The Sales Executive (Junior) supports the sales team in identifying new opportunities, maintaining client... ...handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and...
- ...Job Title: AI Developer / AI Engineer Location: Riyadh, Saudi Arabia Employment Type: Full-time Experience: 5+ Years Job Overview... ..., and implement artificial intelligence solutions that support business and digital transformation initiatives. The ideal...
- ...Veeam is the Data and AI Trust Company, specializing in helping organizations ensure... ...some of the world’s biggest brands. IT Support Specialist II (On-site) Role summary... ...to this processing. By submitting your application, you confirm that the information...
- Coating Applicator Region: Riyadh (Shaybha) Urgent required (Aramco Certified) Coating Applicator Location: Shaybha
- ...Solution Professional – Data & AI provides specialized presales... ...expertise in designing and supporting data-driven and artificial intelligence... ..., Information Technology, Engineering, or related field... ...any other basis prohibited by applicable law. Alnafitha IT also takes...
- ...Role: Customer Support Specialist Company Overview. Fast Fit EMS Fitness, the market leader and largest provider of EMS services in Saudi Arabia, is seeking dedicated Receptionists and Customer Service Representatives to join our team. With 11 branches across...
- ...DESCRIPTION Job Title Clinical Application Specialist Image Guided Therapy Devices... ...(CAS) plays a critical role in supporting Philips IGTD solutions across META markets... ...and experience: Degree in Biomedical Engineering, Nursing, Radiology, or related healthcare...
- ...Veeam is the Data and AI Trust Company, specializing in helping organizations... ..., strong earning potential, and support from a dedicated Securiti AI solution engineer for technical engagements. You’ll... .... By submitting your application, you confirm that the information...
- ...Arabia for the position of Materials Support Specialist . Position Details: Position... ...8 Hours/Day, 6 Days/Week Overtime: Applicable Interview Mode: Online... ...Logistics, Materials Management, Mechanical Engineering, Industrial Engineering , or a related...
- ...Job Title: Senior GIS Applications Development Specialist Salary: Competitive Location... ...that are in place to provide equipment, support and training to Saudi Arabia. We provide... ...and local partners, we develop, engineer, manufacture, and support products and systems...
- ...Join to apply for the Senior Sales Support Assistant - Riyadh role at Emirates Get AI-powered advice on this job and more exclusive features. Job... ...Build and manage group requests using the GYM Application, including: Creating group contracts Monitoring...
- ...Exciting role to contribute to spearhead AI implementation in a FMCG. ~This is a high... ...digital use cases across operations and support functions ~Design and deploy practical solutions... ...and execution The Successful Applicant ~Strong expertise in artificial...
- ...Senior Geospatial AI Specialist Grade: 6 Location: Riyadh... ...place to provide equipment, support and training to Saudi Arabia.... ...technologies to enhance geospatial applications. This role focuses on... ...local partners, we develop, engineer, manufacture, and support products...
- ...Senior Field Support Engineer Role Overview The Senior Field Support Engineer is responsible for managing and supporting customers within the assigned territory by delivering remote and on-site hardware and software support , as well as participating in system...
- ...is currently looking for a IT Customer Support Lead . Our focus is 100% on... ...essential to have a solid technical and application knowledge, whilst building a strong relationship... ...: ~ Tertiary qualifications in Engineering, Computer Science and/or IT (or) at least...
- ...help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. Business Support... ...interactions, meetings and events. • Ensure compliance with applicable policies, procedures and regulatory requirements....
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Xebo.ai- Application Support Engineer. Be the first to apply!
