Assistant Guest Experience Manager
Full-time
NOVOTEL
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Key Responsibilities
- Ensure a warm welcome and professional farewell for all guests, creating a positive and memorable guest experience.
- Organize and coordinate special events, VIP arrivals, and personalized guest experiences according to guest preferences.
- Monitor guest satisfaction and feedback and implement appropriate actions to improve the overall guest experience.
- Train, coach, and support team members in guest relations, service standards, and hospitality best practices .
- Maintain accurate guest records, preferences, and special requests in the hotel management system to support personalized service.
- Assist in developing and implementing initiatives to improve guest satisfaction, engagement, and loyalty .
- Handle guest complaints and concerns professionally, ensuring timely resolution and appropriate follow-up.
- Coordinate closely with Front Office, Housekeeping, Food & Beverage, Concierge, and other departments to ensure seamless guest service.
- Manage guest communications, including correspondence, special requests, pre-arrival arrangements, and follow-up.
- Monitor service quality and ensure compliance with Novotel service standards and hotel policies across all guest touchpoints.
- Assist in coordinating concierge services, transportation, activities, and other guest requests.
- Support the Guest Relations Manager in maintaining high levels of guest satisfaction and operational efficiency .
Qualifications
Job Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration , or a related field.
- Fluency in English and Arabic with excellent verbal and written communication skills.
- Minimum 3 years of experience in Guest Relations, Front Office, or hospitality management, preferably within a hotel environment.
- Strong leadership, communication, and team management skills .
- Excellent customer service, problem-solving, and complaint-handling abilities.
- Strong attention to detail and the ability to remain professional and composed under pressure.
- Proficiency in hotel management systems and Microsoft Office .
- Good understanding of hospitality service standards and guest experience practices .
- Ability to work flexible shifts, including weekends and public holidays .
- Strong interpersonal and cross-cultural communication skills.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Assistant Guest Experience Manager in Mecca vacancy
- ...welcome and professional farewell for all guests, creating a positive and memorable guest experience. Organize and coordinate special... ..., and special requests in the hotel management system to support personalized service. Assist in developing and implementing...
- ...fixtures, and services. Identify, evaluate, negotiate, and manage relationships with suppliers and vendors to ensure quality, cost... ...develop the purchasing and receiving teams. Qualifications Experience in the hospitality industry, preferably with luxury or...
- ...accomplishment create a more rewarding experience for our guests. We foster this culture through a... ...looking for a passionate and experienced Assistant Director of Revenue ready to take... ...formulate and execute revenue strategies, manage inventory, and collaborate with the...
- ...process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently. Maintain positive guest... ...and Skills Minimum 1–2 years of experience as a Duty Manager or in a similar hotel operations role....
- ...a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace... ...using the hotel's service optimization or guest request management system. Handle wake-up calls, restaurant reservations,...
- ...stakeholders, including hotel General Managers, sales leaders, franchisees,... ...PROFILE Education and Experience • 2-year degree from an... ...VP, Market GM and GM’s to assist in pricing analyses for all products... ...savouring the good life. Our guests are curious and creative,...
- ...CANDIDATE PROFILE Education and Experience • High school diploma or... ...of experience) in the event management or related professional area.... ...site inspections and assists with the sales process as necessary... ...Sets a positive example for guest relations. • Coordinates...
- ...CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university... ...Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration,... ...training programs. • Displays leadership in guest hospitality, exemplifies excellent...
- ...! #BELIMITLESS" Job Description Manage the daily operations of the reservations... ..., and other departments to ensure smooth guest arrivals and departures. Review room allocations... ...processes, efficiency, and guest experience. Qualifications Strong...
- ...#BELIMITLESS" Job Description Ensures quality guest service that adheres to the corporate,... ...decision-making skills, performance management techniques, and function planning... ...language Minimum 2 years of relevant experience in a similar capacity Additional Information...
- ...shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and... ...reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change...
- ...quo! #BELIMITLESS" Job Description Manage the day-to-day operations of all food and... ...beverage outlets. Ensure outstanding guest satisfaction through high-quality... ...and Events teams to ensure seamless guest experiences. Lead quality assurance initiatives and...
- ...hospitality with Swiss service standards managed by Accor. Its location within Abraj Al... ...variety of tastes and dine a large number of guests. Job Description Job Title:... ...related field. Minimum 3 –5 years of experience in marketing, communications, or public...
- ...not limited to the following: AV Operations & Technical Management • Oversee the setup, operation, maintenance, and optimization... ...system enhancements to improve efficiency, reliability, and guest experience. • Manage AV-related capital expenditure projects from...
- ...Housekeeping Manager – Makkah/Jeddah | Healthcare Location: Makkah & Jeddah, Saudi Arabia Industry: Healthcare Employment... ...and Jeddah . The ideal candidate will have strong experience in hospital or large-scale hospitality housekeeping operations...
- ...YouTube. Job Description Role Summary: The Supply Chain Manager is responsible for leading demand planning, supply planning,... ...higher education desired but not required. ~+5 years’ work experience in a similar environment is preferred. ~ Strong analytical,...
- ...About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’... ...The Body-in-White Advanced Manufacturing Engineering (AME) Manager will be responsible for deploying new products and equipment at...
- ...implement strategic commercial plans, together with the General Manager and Head of Sales, to drive and grow revenue across all... ...of systems and hotel operations. Opera Cloud and IDeaS G3 RMS experience is preferred. Previous experience as a Revenue Manager is required...
- ...practices. Qualifications Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field. Minimum of 3–5 years of sales experience, preferably in the hospitality industry. Proven ability to achieve or exceed sales targets....
- ...compliance with approved credit terms and limits. Review and manage accounts receivable aging reports and oversee collection... ...finance, or accounting are an advantage. Minimum of 2–4 years of experience in credit management, accounts receivable, or financial risk management...
- ...to challenge the status quo! #BELIMITLESS" Job Description Manage the daily operations of staff accommodation facilities.... ...Management, or a related field (preferred). Minimum of 3–5 years of experience in housing, property, facilities, or accommodation management....
- ...supporting the overall commercial objectives of the hotel. Manage the day-to-day operations of the Reservations Department. Lead... ...Administration, or a related field. Minimum 3-5 years of experience in reservations within the hospitality industry. Proficient...
- ...clearance, warehousing, and supply chain solutions. The HR Manager will lead the transformation of the Human Resources function... ...ensuring organizational compliance. Knowledge, Skills, and Experience Bachelor's degree in Human Resources, Business Administration...
- ...Job Title: Sand Casting Molder (Alfa Set Experience) Division: Casting Shop Category: Skilled Worker Salary: SAR 2,500 – 3,5... ...errors, or surface imperfections before casting. Process Management: Mix and handle mold materials according to standard operating...
- ...We are seeking an experienced and highly accomplished Legal Manager to lead our legal function in Saudi Arabia. This is a senior leadership role for a commercial law expert with extensive experience in the Saudi market, a strong professional network, and a proven...
- ...products and services across Saudi Arabia. The Executive Office Manager will provide direct support to the CEO and oversee the day-to-... ...and operational efficiency. Knowledge, Skills, and Experience Bachelor’s degree in Business Administration, Management, or...
- ...investment firm specializing in Investment management and Shariah-compliant financing... ...models, preparing investment materials, and assisting with transaction structuring and due... ...transaction execution Knowledge, Skills, and Experience We are Looking for: ~ Bachelor's...
- ...Leverage your abilities and join the dynamic team of a leading company specializing in the construction industry (GCC Experience Required). The Project Manager will lead and oversee administrative, and housing building projects from inception through handover. The role...
- ...Project Manager – 380 kV OHTL Projects Location: Saudi Arabia & UAEIndustry: Power Transmission (High Voltage – OHTL) About the... ...B.E / BTech - Electrical/Civil(Regular) Min. 15 years of experience in OHTL & Substation Projects above 380kv Candidate must...
- ...Leverage your abilities and join the dynamic team of a leading company specializing in the construction industry (GCC Experience Required). The Project Manager will lead and oversee complex electrical projects, ensuring successful execution within scope, budget, and...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Assistant Guest Experience Manager. Be the first to apply!
