WAY4 Technical Support Specialist
Network International
The Technical Support Specialist acts as the first point of contact for any incidents raised by the L1 team (OCC / CSE / Business) on the WAY4 platform.
The Technical Support Specialist retains responsibility of the issues/incidents, through to resolution, engaging and coordinating with other internal and external teams as necessary.
This is a key participant in the production work-stream, working alongside with engineers, business analysts and technical architects, ensuring fixes are ready to be taken into a development sprint and resolved.
The Technical Support Specialistsupporting the application day to day basis and managing the changes and implementations to way4 production system as required.
Responsibilities
- Act as point of contact for L1 support team
- Take responsibility for all issues and incidents raised to them
- Propose solutions to issues and incidents where L3 engineering support is not necessary
- Develop a deep technical understanding of the technologies used on the platform
- Contribute to the technical backlog, identifying areas of improvement in the platform from security, stability & performance
- Have a clear understanding of the platform roadmap, including participating in development of backlog tickets.
- Support incident managers coordinating with L3 engineering support
Qualifications
Minimum Qualifications: Bachelor’s Degree in Computer Science or equivalent industry experience
Minimum Experience: 5+ Years in payment related applications support and implementation
- Trouble shooting and incident management for the card system and different integrations
- Handling the Level2 support for the Card Management System
- Knowledge about WAY4 Modules like Issuing, Acquiring, Advanced Application, Daily Procedures, Products, Tariff Management, Service Package, Accounting Schemes, Scheduler
- Trouble shooting and coordinating with product development team
- Server monitoring and deployment of fix on Unix and Windows Servers
- Functional testing and internal users training
Ability to clearly communicate with all stakeholders
Job Info
- Job Identification 260000212
- Job Category Managers
- Posting Date 07/24/2026, 09:58 AM
- Apply Before 08/07/2026, 09:50 AM
Vacancy posted 4 days ago
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