Managing Director - Fairmont, Raffles, Swissôtel & Swissôtel Al Maqam - Makkah

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Job Description

We are seeking a dynamic and accomplished Managing Director to lead operations across four prestigious hotel properties (Fairmont, Raffles, Swissôtel & Swissôtel Al Maqam - Makkah). The ideal candidate will possess exceptional leadership capabilities, a strong commercial mindset, and a proven track record in driving operational excellence, guest satisfaction, and financial performance within the hospitality industry. This role requires a visionary leader who can inspire teams, strengthen brand positioning, and deliver sustainable business growth across all properties. The ideal candidate should be able to: 

• Execute common strategic priorities across the four hotels while maintaining each brands’ positioning and operational standards.
• Maximize synergies and coordinated decision-making across commercial, operational, people and culture, as well as support functions to optimize overall complex performance.
• Enhance efficiency through shared resources and centralized expertise, avoiding duplication of functions and costs across individual properties.
• Ensure aligned strategic direction, effective commercial management, optimized resource allocation, and seamless execution across the complex.
• lead consolidated business reporting, strategic planning, capital planning discussions, forecasting, and long-term positioning of the complex within the market.
• Develop and execute long-term business strategies for all four hotels.
• Set annual goals, KPIs, and growth targets, identify expansion, repositioning, Lead organizational transformation and innovation initiatives
• Ensure alignment with ownership vision and Accor brand standards.
• Drive profitability across all properties, review monthly P&L statements and variance reports, ensure compliance with financial and audit procedures
• Standardize operational procedures where appropriate, maintain quality assurance and service consistency, conduct regular hotel inspections and performance reviews
• Analyse market trends and competitor positioning, enhance brand visibility and market share.
• Ensure exceptional guest satisfaction across all hotels, review guest feedback and online reputation scores, maintain luxury/service standards.
• Ensure compliance of all hotels with health & Safety regulations, licensing, fire and security standards.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field; Master’s degree preferred.
• Minimum 10–15 years of progressive leadership experience within the hospitality industry, including multi-property management experience.
• Proven track record in driving revenue growth, profitability, and operational excellence across hotel operations.
• Strong leadership and people management skills with the ability to lead diverse teams across multiple locations.
• Extensive knowledge of hotel operations, including Rooms Division, Food & Beverage, Sales & Marketing, Finance, and Guest Services.
• Demonstrated experience in budgeting, financial planning, forecasting, and performance management.
• Excellent strategic planning, negotiation, and decision-making capabilities.
• Strong understanding of brand standards, quality assurance, and guest satisfaction metrics.
• Exceptional communication and stakeholder management skills.
• Ability to develop and implement business strategies that support long-term growth and operational efficiency.
• Experience working with international hospitality brands or luxury hotel groups is an advantage.
• Strong commercial acumen with the ability to identify market opportunities and drive competitive positioning.
• High level of professionalism, integrity, and adaptability in a fast-paced environment.

Additional Information

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.