Web Center System Analyst

Job Description – Web Center System Analyst (2400000Q)

Position: Web Center System Analyst

Department: Information Technology

Institution: Prince Mohammad bin Fahd University

Reports to: Manager of Web Center

Prince Mohammad bin Fahd University (PMU) is committed to advancing human knowledge, fostering research, and addressing societal challenges through innovative solutions. The Web Center System Analyst role within PMU’s IT department supports these objectives by designing, implementing, and maintaining user-centric web applications and systems that enhance the university’s online presence and align with its brand and operational goals.

The Web Center System Analyst is responsible for analyzing, designing, and maintaining web systems and applications to support PMU’s online presence and operational needs. This role ensures the delivery of functional, user-friendly, and reliable web solutions by collaborating with various departments, identifying system requirements, and implementing enhancements that align with the university’s strategic goals.

Responsibilities

• Collaborate with stakeholders to investigate and document user and system requirements for web-based applications.
• Evaluate current web systems to identify areas for improvement, ensuring alignment with PMU’s objectives.
• Define technical requirements, data flows, and user interaction points to enhance system functionality.
• Assist in the development and integration of web applications, ensuring compatibility with existing systems and standards.
• Work closely with developers to implement features and enhancements based on gathered requirements.
• Develop and execute testing procedures to identify and resolve technical issues within web systems.
• Conduct quality assurance checks to verify that web applications function as expected across different platforms and devices.
• Ensure all web applications meet performance, security, and usability standards.
• Assist the Web Manager in coordinating web development projects, setting timelines, and monitoring progress.
• Document all system modifications, workflows, and configurations for future reference and easy maintenance.
• Create and maintain user guides and system manuals to support end-users and technical staff.
• Provide ongoing support for web application users, troubleshooting issues and addressing inquiries.
• Conduct training sessions for non-technical staff, assisting them in using web systems effectively.
• Gather and assess user feedback to continually improve system usability and functionality.
• Regularly monitor web system performance, identifying and addressing bottlenecks and inefficiencies.
• Recommend and implement strategies to optimize load times, security, and user experience.

Qualifications & Experience (Required)

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• 3–5 years of experience in a similar role, directly related to the duties specified.
• Previous experience in a web system analyst or similar position is highly preferred.
• Ability to work effectively in team-based, collaborative settings.
• Willingness to take initiative and work independently when required.
• Strong interpersonal skills with the ability to manage multiple projects simultaneously.
• Excellent command of the English language, with familiarity in technology-infused academic environments preferred.

Knowledge, Skills and Abilities (Required)

• Strong written and verbal communication skills.
• Attention to quality and accuracy in work, with a commitment to first-time-right execution.
• Ability to quickly adapt to new technologies and expand technical skills.
• High attention to detail, self-motivated, and result-oriented.
• Ability to work effectively within cross-functional teams and engage with stakeholders.
• Professional, polite, and attentive, with a responsive approach to challenges.
• Strong teamwork and collaboration skills.
• Analytical skills for troubleshooting and problem-solving, with confidence under pressure.
• Resilience and adaptability in managing ambiguity and complexity.
• Solid IT skills, including a foundational understanding of systems architecture and data flows.

PMU reserves the right to alter, amend and add responsibilities to this position in line with the institutional needs. Changes and amendments to this job description shall be within the academic framework and the general employment conditions.

Job Type: Full-time

Schedule: Regular