Store Associate Manager

JOB TITLE

Store Associate Manager | MAF LifeStyle | Lululemon

ROLE SUMMARY

The store associate manager supports the store manager in all aspects of day‑to‑day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The role will deputize for the store manager in his absence for the daily operations of the store and its workforce in line with the overall business objectives.

ROLE PROFILE

• Lead the team in excellent customer service standards and enable the fulfilment of exceptional customer experiences through a clear understanding of company/brand customer experience standards, individual customer needs, and an awareness of current tren
• Drive the store team to always deliver the highest levels of customer service.
• Follow up and resolve all customer complaints in a professional and timely manner, escalating and reporting to the store manager.
• Drive sales and take initiative to increase sales and business improvement through keen awareness of set key performance indicators targets.
• Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sales.
• Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
• Implement, manage and maintain compliance to company policies and guidelines to minimize stock loss and damage.
• Liaise with the excellence and compliance team to prepare and implement stock counts as per company policy.

REQUIREMENTS

• Bachelor's degree, or high school certificate or similar.
• Experience in retail is an added advantage.
• Minimum 4-5 years’ experience.
• Excellent to fluent English.
• Excellent communication skills.
• Must be a team player.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.