Lead Customer Portfolio Manager, Hybrid

Responsibilities

• Ability to track and follow up on open repair orders to ensure on-time delivery
• Coordinate with suppliers, planners, and internal stakeholders to resolve delays and expedite critical items
• Assure timely resolution of issues and keep the customer advised of the repaired parts availability and delivery progress
• Monitor repair shops demand levels and support actions to prevent shop overload
• Prepare reports, metrics, and planning inputs for pacing meetings
• Identify risks to supply, timing, or service performance and elevate when needed
• Maintain accurate records and updates in planning and systems
• Support continuous improvement initiatives related to planning and delivery performance
• Demonstrate strong attention to detail and ownership of assigned responsibilities
• Ability to manage multiple priorities in a fast-paced environment
• Contribute towards strategy and policy development and ensure delivery within area of responsibility

Requirements

• Bachelor’s degree or diploma in a relevant field from an accredited university or college, or a high school degree with relevant work experience.
• Minimum of 3 years of experience in operations planning, project management, procurement, contract management, or customer management.
• Strong understanding of repairs, procurement, and customer management processes.
• Ability to work cross-functionally with operations, procurement, logistics, customer service, and finance teams.
• Experience in working with various stakeholders.
• The legal right to work in KSA without company sponsorship or time restriction.