Contact Centre Agent

On behalf of our client, we are looking for a Contact Center Agent to join their team in Riyadh .

• Answering customer inquiries via phone, WhatsApp, email, and social media.
  
• Providing information about services, packages, promotions, and events.
  
• Handling customer complaints and ensuring timely resolution.
  
• Conducting outbound sales calls and following up on leads.
  
• Converting inquiries into bookings and achieving sales targets.
  
• Promoting memberships, seasonal offers, and additional services.
  
• Managing bookings, reservations, amendments, and cancellations.
  
• Maintaining accurate customer records in CRM systems.
  
• Delivering exceptional customer service and guest experience.
  
• Processing payments, invoices, and transaction confirmations.
  
• Reconciling payments and reporting discrepancies.
  
• Collecting customer feedback and supporting service improvements.
  
• Ensuring data accuracy, confidentiality, and policy compliance.
  
• Collaborating with teams to achieve operational and sales objectives.
  
• Maintaining professionalism and positive customer relationships
  

Requirements

• Bilingual fluency in Arabic and English — spoken and written — essential for KSA family guests.
• Prior experience in a contact centre, customer service, or sales role (hospitality or entertainment preferred).
• Proficiency in CRM systems, booking platforms, and Microsoft Office / Google Workspace.
• Strong telephone manner, WhatsApp communication etiquette, and written correspondence skills.
• Ability to handle multiple channels simultaneously in a fast-paced, high-volume environment.
• Confident and persuasive with both inbound and outbound sales conversations.
• Cultural awareness of Saudi family values, guest expectations, and communication norms.
• High attention to detail in booking accuracy, data entry, and payment processing.