Guest Experience & Membership Concierge

Riyadh, Saudi Arabia | Posted on 05/25/2026

Fast Fit EMS Fitness, the market leader andlargest provider of EMS services in Saudi Arabia, is seeking dedicatedReceptionists and Customer Service Representatives to join our team.With 11 branches across Jeddah, Riyadh, and Khobar, we offer a dynamicwork environment and numerous benefits for our employees.

About Us:

Founded in 2019, Fast Fit EMS Fitness hasrapidly grown to become a prominent name in the fitness industry. Ourcommitment to excellence and innovation has led to the expansion of 11clubs in major cities across Saudi Arabia. We take pride in offeringtop-tier EMS training and fostering career growth opportunities forour employees.

Responsibilities :

· Customer Reception: Greet visitors andclients warmly and direct them to their desired location withinthe facility.
· Providing Information: Offer basicinformation about the products or services provided and answer anyinquiries clients may have.
· Directing Phone Calls: Route incoming callsto the appropriate departments within the facility and handlesimple inquiries over the phone.
· Handling Complaints: Address complaintsprofessionally, striving to resolve them promptly or directingthem to the appropriate person.
· Scheduling Appointments: Organize theschedule for pre-booked appointments to ensure nooverlaps.
· Problem-Solving: Work to resolve any issuesclients may face related to the services or productsoffered.
· Offering Additional Assistance: Provide extrahelp to clients by guiding them around the facility or advising onproduct choices.
· Maintaining a Positive Work Environment:Contribute to a positive work environment by interacting politelyand professionally with clients and colleagues.

If you are excited about joining the beauty and fitness industry and eager to make a positive impact, we want to hear from you!

Requirements

• High school diploma or equivalent
  
• Previous experience in customer service or front desk roles(fitness or hospitality preferred)
  
• Friendly, professional, and confident communication skills
  
• Ability to handle member inquiries, registrations, and basicsales
  
• Basic computer skills (booking systems, MS Office, or CRMsoftware)
  
• Presentable appearance and positive attitude
  
• Competitive salaries, benefits, andincentives