Customer Experience Specialist Job Description Template
Our company is looking for a Customer Experience Specialist to join our team.
Responsibilities:
- Demonstrate keen interest to find out the real needs of the customers and help resolve their problems;
- Work with the team leads when necessary, to resolve the concern coming from customers;
- Responsible in handling emails/live chat online and on marketplaces;
- Handles customers concerns specifically related to their experience with the Company’s products and support;
- Attend to customer walk-ins and incoming customer calls;
- Ensure effective handling of customer queries on company’s products, handling of complains and related correspondence.
Requirements:
- Minimum 1 year experience in customer service preferred;
- Able to converse and correspond in English/ Bahasa Malaysia/ Mandarin/ Cantonese;
- Good task management and cross-functional team coordination skills;
- Results-oriented, career-minded, hard-working, focused, and team-oriented player;
- Dedication to providing exceptional customer service;
- Candidate must possess at least a Diploma or Degree in any field;
- Strong analytical and problem-solving skills;
- Very patient in handling concerns from different types of customers;
- Has the initiative and the ability to offer new ideas;
- Very independent and highly motivated to learn and ability to learn new concepts quickly and apply to assigned tasks and responsibilities;
- Ability to think work as part of a team, to integrate with others and to show personal initiative;
- Strong knowledge of customer care processes and techniques;
- Excellent communication skills, on the telephone or in writing.