Customer Support Executive

Customer Support Executive Job Description Template

Our company is looking for a Customer Support Executive to join our team.


  • Get trained on customer’s product or service;
  • Work only with International clients;
  • Train your juniors and guide them;
  • Take responsibility and ownership of your projects;
  • Meet customer expectations;
  • Answer inbound international calls and provide appropriate responses;
  • Reply to inbound customer emails in a professional manner;
  • Develop good relationship with clients.


  • Communication skills;
  • Customer Service;
  • Excellent problem-solving skills;
  • Expert understanding of relevant Refinitiv products and data. Understanding of client needs. Focus on delivering results;
  • Chat Support;
  • Good communication skills;
  • University qualified in a discipline relating to the financial markets, the finance sector or business;
  • Well developed analytical skills with the ability to problem-solve and develop solutions;
  • organizing and planning;
  • Information Ordering;
  • Willingness to undertake additional projects and responsibilities from time to time;
  • Time Management;
  • Experience in a customer service or contact centre environment preferred. Previous experience in the financial industry desirable;
  • The ability to learn and become experts in Refinitiv products and develop a sound understanding of the financial markets they serve;
  • Sales and Marketing Knowledge.