Overview

The Housekeeping Floor Supervisor is responsible for the overall cleanliness, condition, and presentation of all guestrooms and guest corridors on the assigned floors at Rosewood AMAALA. Leading a team of Villa Attendants and Housemen, this role ensures that rooms are serviced to ultra-luxury standards, in full alignment with Rosewood’s Brand and Forbes Travel Guide / LQA criteria. The Floor Supervisor coordinates daily Villa cleaning, inspections, and special requests, working closely with Front of House, Engineering, Laundry, and every department to deliver immaculate, comfortable, and personalized accommodation for every guest.

Responsibilities

Supervise and support Room Attendants and Housemen on assigned floors, ensuring efficient and high-quality room cleaning.
Allocate daily room and section assignments based on occupancy, arrivals, departures, and staffing levels.
Conduct pre‑shift briefings to communicate priorities, VIP rooms, special requests, and quality focus areas.
Provide on‑the‑job coaching, corrective feedback, and recognition to build a motivated, high‑performing team.
Participate in recruitment, onboarding, and training of new housekeeping colleagues assigned to guest floors.
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure standards are maintained at a superior level daily following the LQA and Brand standards in every task.
Perform Go Audit and Uniforms for inspections of guestrooms, suites, and corridors to verify cleanliness, setup, amenities, and maintenance.
Check VIP, long‑stay, and special‑attention rooms personally to ensure impeccable presentation and correct amenities.
Verify that all guest supplies (amenities, linen, towels, collateral) are correctly placed, in good condition, and replenished according to standards.
Ensure corridors, service areas, and guest lift lobbies on the floor are clean, tidy, and free of equipment and clutter.
Respond promptly to guest requests and preferences related to room service, extra amenities, pillows, and other special needs.
Work closely with Front of House regarding room status, walk‑in rooms, early arrivals, late check‑outs, and room moves.
Coordinate with Engineering to report, follow up, and close maintenance issues (AC, plumbing, lights, equipment) in guestrooms and corridors.
Communicate with Laundry regarding linen needs, special items, and any quality concerns.
Work with Security on matters related to room access, "Do Not Disturb" rooms, lost‑and‑found items, and safety incidents on the floor.
Ensure accurate and timely updating of room status (clean, inspected, out‑of‑order, out‑of‑service) in the PMS.
Prepare or review daily reports (room assignment sheets, inspection lists, discrepancy reports) and take corrective action.
Ensure all Housekeeping colleagues follow safe working practices, correct lifting techniques, and proper hygiene protocols.
Remove soil, dirt, soap build‑up and hair from bath, villa mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
Enforce hygiene protocols in guest rooms and service areas, paying special attention to high‑touch surfaces and sanitation standards.
Make sure fire exits, stairwells, and emergency routes connected to the floor are always accessible and free from obstruction.
Ensure team knowledge and readiness for emergency procedures, including guest evacuation on assigned floors.
Replace facial, toilet tissue and bath villa amenities in correct amount and location.
Inspect condition of bathrobes and replace soiled/damaged ones.
Remove dirty bed linen and make up bed with clean linen.
Replace laundry bags and slips.
Clean closets and door tracks on check‑out rooms, removing dust and debris; ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
Dust and polish all furniture; realign furniture to floor plan.
Open all drawers/doors in check‑out rooms and remove items left by guests inside.
Check under bed(s), chairs and sofa for debris and remove if present.
Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.
Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
Remove dust and debris on television, VCR, clock radio, remote control and cable box.
Set correct time on clock; correct TV channel; correct movie rental insert.
Clean all lamps and light switches; check for proper working order.
Remove dust, spots and smears from windows, ledges and frames.
All other duties as required by Supervisor / Managers.

Accountability

Held accountable and committed whatever it takes to comply with the company’s OSHMS Policies, OSHMS Procedure, & Operational Works Instruction and any other relevant legislation applies within the organization.
Held accountable to take care of his own health and safety, and others in the workplace that may be affected by his acts or omission at work.
To report to his supervisor or respective Manager.

Qualifications

Experience: Minimum two years’ experience cleaning hotel guest rooms.
Education: High school diploma.
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow‑up; be a clear thinker, remain calm and resolve problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co‑workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills: Knowledge of proper chemical handling procedures; familiarity with cleaning equipment and supplies.
Language: Required to speak, read and write English, with fluency in other languages preferred.
Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co‑workers to their understanding.
Licenses & Certifications: None required.

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RWAML - Housekeeping Floor Supervisor