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- ...special requests, and guest itineraries. Support group arrivals, departures, and special programs by ensuring all arrangements are clearly communicated and executed. Promote resort facilities, services, and experiences to enhance guest engagement and support revenue...
- ...markets. SALES TEAM LEADERSHIP, COACHING & DEVELOPMENT • Provide daily leadership to Sales Managers and Sales Executives, ensuring clear priorities, disciplined execution, and consistent sales activity. • Mentor and coach the team in leisure selling, group...
- ...reactions and confer frequently with management to ensure guest satisfaction. Monitor and participate to ensure that all tables are cleared and reset according to the department procedures. Monitor and maintain cleanliness and working conditions of own section...
- ...specials, and beverage offerings. Handle guest feedback professionally and report any concerns to the Manager on Duty. Serve and clear food and beverage items in a timely and unobtrusive manner. Ensure tables are properly set, cleared, and reset according to...
- ...professional appearance at all times, as the Greeter represents the hotel's 5-star image in a public terminal. Communication : Use clear, professional English and demonstrate cultural sensitivity when interacting with international clientele. Qualifications...
- ...baggage. This includes accurate tagging, organizing the luggage room into Arrival, Departure, and Long-Term sections, and maintaining a clear logbook. Rooming & Orientation : Escort guests to their rooms and provide a professional orientation, explaining room features...
- ...recommendations Accurately record guest orders in the point-of-sale system, ensuring all special requests and dietary requirements are clearly documented Communicate orders to the kitchen and room service teams in a timely manner to maintain service efficiency Address...
- ...approved Raffles greeting and etiquette standards. Accurately route calls, take messages, and provide information in a courteous, clear, and professional manner. Maintain a calm, polished, and welcoming tone at all times, regardless of call volume or complexity....
- ...Housekeeping, Engineering, and Food & Beverage to ensure seamless service delivery. Communicate guest preferences and special instructions clearly across departments. Participate in daily briefings to share guest insights and service priorities. Standards, Etiquette &...