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- ...smooth overnight operations. Lead shift briefings and handovers, ensuring important guest, operational, and safety information is clearly communicated between shifts. Lead, support, and coach overnight colleagues, providing guidance and on-the-spot support when...
- ...accidents, emergencies, and other significant operational matters in accordance with hotel procedures. Lead daily briefings and ensure clear, effective, and action-oriented shift handovers. Coach, guide, and develop Front Office colleagues through ongoing feedback, task...
- ...Maintain accurate reservation records, guest profiles, preferences, and relevant notes to support personalized service. Communicate clearly with guests and confirm reservation details to ensure a smooth dining experience. Coordinate closely with restaurant and F&B...
- ...SLS tone. Serve as a central point of contact for guest inquiries, requests, and service needs throughout their stay. Provide clear and accurate information about hotel facilities, dining, spa, activities, promotions, services, and local attractions. Coordinate...
- ...specials, and beverage offerings. Handle guest feedback professionally and report any concerns to the Manager on Duty. Serve and clear food and beverage items in a timely and unobtrusive manner. Ensure tables are properly set, cleared, and reset according to...
- ...baggage. This includes accurate tagging, organizing the luggage room into Arrival, Departure, and Long-Term sections, and maintaining a clear logbook. Rooming & Orientation : Escort guests to their rooms and provide a professional orientation, explaining room features...
- ...• Lead assigned Security colleagues during the shift, ensuring correct deployment, punctuality, grooming, equipment readiness, and clear pre- and post-shift briefings. • Supervise daily Security operations across assigned posts, including Control Room, lobby, loading...
- ...approved Raffles greeting and etiquette standards. Accurately route calls, take messages, and provide information in a courteous, clear, and professional manner. Maintain a calm, polished, and welcoming tone at all times, regardless of call volume or complexity....
- ...beverage offerings. Handle guest feedback professionally and report any concerns to the Manager on Duty. Operations Serve and clear food and beverage items in a timely and unobtrusive manner. Ensure tables are properly set, cleared, and reset according to...