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- ...Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Sets a positive example for guest relations. • Emphasizes guest satisfaction during all departmental meetings...
- ...in identifying key drivers of employee satisfaction and supports managers in addressing issues with written plans and actions. • Coaches managers on progressive discipline process. • Ensures development plans are in place (e.g., goals documented, progress towards goal...