Job Purpose

Oversee the performance and daily operations of multiple locations within an assigned area. The Area Manager supports location leaders, implements company standards and business plans, monitors financial and operational results, and works with cross-functional teams to improve customer experience, team performance, and business outcomes.

Key Responsibilities & Accountabilities

Area Operations: Oversee daily operations across assigned locations, ensuring teams follow company procedures, service standards, and operational requirements.
Business Performance: Monitor area and location results against business goals, review performance trends, and implement plans to address gaps and improve outcomes.
Financial Management: Manage area budgets and operating costs, review financial reports, and identify opportunities to improve revenue, productivity, and profitability.
Team Leadership: Lead, coach, and support location managers and their teams, setting clear expectations and promoting accountability and professional development.
Staffing & Workforce Planning: Work with location leaders to plan staffing, address coverage needs, support hiring and retention, and ensure teams have the resources needed to perform effectively.
Customer Experience: Promote consistent, high-quality customer service across locations, review feedback and service issues, and coordinate appropriate follow-up.
Standards & Compliance: Ensure locations meet company policies, safety requirements, applicable regulations, and established quality and operational standards.
Location Visits & Audits: Conduct regular site visits and performance reviews to assess operations, recognize effective practices, and address areas requiring improvement.
Planning & Execution: Translate company priorities into actionable plans for the area and coordinate their consistent implementation across locations.
Issue Resolution: Address operational, customer, and team concerns, determine appropriate actions, and escalate significant risks or issues as needed.
Reporting & Analysis: Prepare and review reports on sales, costs, staffing, service, and operational performance to support planning and decision-making.
Cross-Functional Collaboration: Partner with departments such as Human Resources, Finance, Operations, and Marketing to coordinate support and advance business objectives.
Communication: Share company updates, expectations, and performance priorities with location teams, and communicate area needs and feedback to leadership.
Continuous Improvement: Identify opportunities to improve processes, efficiency, service delivery, and consistency across the area.

Required Qualifications

Bachelor’s degree in Business, Management, or a related field; equivalent education and relevant experience may be considered.
Experience managing operations, teams, or business performance across multiple locations or departments.
Experience coaching managers or supervisors and supporting employee development.
Experience monitoring budgets, sales, costs, operational metrics, or other business performance measures.
Proficiency with business software, reporting tools, and spreadsheet applications, including Microsoft Excel.
Ability to travel regularly among locations within the assigned area.
Valid driver’s license and ability to meet the company’s travel requirements, if applicable.

Skills & Competencies

Strong leadership, coaching, and team development skills.
Business and financial acumen, including the ability to interpret performance data and take appropriate action.
Effective planning, organization, and prioritization skills across multiple locations and competing demands.
Clear written and verbal communication skills and the ability to influence at different levels of an organization.
Sound judgment and problem-solving skills, with the ability to make timely decisions and resolve operational issues.
Customer-focused approach and commitment to consistent service and quality standards.
Adaptability and resilience when responding to changing business needs and priorities.
Commitment to workplace safety, policy compliance, and continuous improvement.